Hannah Ziadeh

• Maintained a safe and clean facility, ensuring a positive environment for all users.
• Provided exceptional customer service to patrons, addressing concerns, and answering inquiries promptly.
• Ensured proper supervision of program participants at all times, prioritizing their safety and well-being.
• Enhanced participant enjoyment by creating and implementing diverse recreational activities.
• Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
• Assisted in organizing special events, resulting in increased community engagement.
• Trained new staff members on department policies and procedures, promoting consistency across the team.
• Establishes and maintains a filing system that provides for the efficient operation of the department, while maintaining confidentiality.
• Maintained positive client relationships through regular communication and excellent customer service.
• Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
• Verified timekeeping records and handled any discrepancies with employees.
• Organized and maintained filing systems, improving document accessibility and reducing retrieval time.
• Supported kitchen staff by promptly clearing tables, washing dishes, and restocking utensils as needed.
• Streamlined food service operations by effectively setting up, stocking, and maintaining the buffet service line.
• Increased overall efficiency by assisting with food preparation when necessary, including chopping ingredients or assembling dishes.

Business Planning and Strategy:

• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Developed and implemented business strategies and goals in alignment with the company's vision and objectives.
• Analyzed financial and operational performance metrics to assess the effectiveness of current strategies and identify areas for improvement.

Financial Management:

• Oversaw financial planning, budgeting, and forecasting processes to ensure the company's financial health and sustainability.
• Implemented cost-control measures, and identified opportunities for revenue growth and expense reduction.

Operations Management:

• Oversaw day-to-day operations of the screen printing and craft business, including production processes, inventory management, and quality control.
• Developed and implemented operational policies, procedures, and systems to enhance efficiency, productivity, and customer satisfaction.
• Coordinated with suppliers, vendors, and contractors to ensure timely delivery of materials and services.

Sales and Marketing:

• Developed and executed sales and marketing strategies to attract new customers and retain existing ones.
• Identified target markets and segments, and tailored marketing campaigns and promotions accordingly.
• Built and maintained relationships with clients, vendors, and partners to foster business growth and collaboration.

Human Resources Management:

• Recruited, trained, and supervised employees, ensuring that they had the necessary skills and resources to perform their roles effectively.
• Fostered a positive work culture that promoted teamwork, creativity, and innovation.

Customer Service:

• Ensured high levels of customer satisfaction by providing exceptional service, addressing customer inquiries, and concerns promptly and professionally.
• Monitored customer feedback and reviews, and used insights to improve products, services, and customer experiences.
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Reception and Customer Service:

• Greet clients, visitors, and students warmly and professionally as they arrive at the studio.
• Answer phone calls, emails, and inquiries promptly and courteously, providing information about classes, schedules, fees, and studio policies.
• Assist clients with registration, enrollment, and payments for classes, workshops, and events.
• Handled customer complaints or concerns effectively, seeking resolution, and ensuring customer satisfaction.

Scheduling Management:

• Coordinate class schedules, teacher assignments, and studio space allocation to optimize utilization and accommodate student needs.
• Manage the online booking system or scheduling software to facilitate class registrations, cancellations, and rescheduling.
• Ensure accuracy and consistency in class schedules across various platforms, including the studio's website, social media, and printed materials.
• Monitor class attendance and enrollment levels, adjusting schedules and class offerings as needed to meet demand and maximize revenue.

Administrative Support:

• Perform administrative tasks such as filing, data entry, and maintaining student records and attendance logs.
• Assist with marketing and promotional activities, such as distributing flyers, updating social media posts, and organizing studio events or performances.
• Coordinate with instructors and staff to communicate schedule changes, updates, and reminders effectively.