Hannah Zimmer
Alamosa,CO
Summary
Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic. Motivated and highly effective at strengthening teams and programs for optimal customer satisfaction. Safety-oriented individual well-trained to follow protocols. Firm yet gentle enforcer of rules and known for quickly addressing issues. Outgoing Greeter with 4 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly.
Overview
5
5
years of professional experience
Work History
Waitress
San Luis Valley Brewing
Alamosa, CO
2021.05 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Stayed up-to-date on menu changes to help customers make food choices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Lifeguard
Adams State University
Alamosa, CO
08.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Enforced all rules and regulations to keep patrons safe.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
Produce Clerk
Sprouts
Silverdale , WA
03.2020 - 08.2020
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Operated various types of equipment including balers, power jacks and slicing machines.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Swim Instructor
Olympic Aquatics Center
Bremerton, WA
12.2018 - 08.2019
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Gave private lessons to special needs students, including those with cerebral palsy and ADD/ADHD conditions, teaching such techniques as floating and treading water.
Lifeguard
Bremerton YMCA
Bremerton, WA
11.2017 - 12.2018
Swim Instructor
Bremerton YMCA
Bremerton, WA
11.2017 - 12.2018
Lifeguard
Olympic Aquatics Center
Bremerton , WA
12.2018 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Monitored safety of all guests in and around swimming pool.
- Share tips with patrons on swimming techniques and strength training.
Education
Bachelor of Science - Kinesiology And Psychology
Adams State University
Alamosa, CO05.2023
Skills
- First Aid and CPR
- Strong communicator
- Effective problem-solver
- Self-motivated professional
- Hospitality service expertise
- Excellent work ethic
- Responsible
- Flexible & Adaptable
Timeline
Waitress
San Luis Valley Brewing
2021.05 - Current
Lifeguard
Adams State University
08.2020 - Current
Produce Clerk
Sprouts
03.2020 - 08.2020
Swim Instructor
Olympic Aquatics Center
12.2018 - 08.2019
Lifeguard
Olympic Aquatics Center
12.2018 - 08.2019
Lifeguard
Bremerton YMCA
11.2017 - 12.2018
Swim Instructor
Bremerton YMCA
11.2017 - 12.2018
Bachelor of Science - Kinesiology And Psychology
Adams State University
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