Hi, I’m
HANNAH MYERS
Clarksville,TN
Summary
Energetic and dedicated Airbnb Host with over 12 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates check-in and answers questions regarding properties and location, assessing and addressing individual needs of up to 32 guests concurrently. Manages portfolio of 4 properties concurrently, overseeing maintenance, advertising and rentals.
Overview
10
years of professional experience
Work History
Pink Realty / Independent ContractorClarksville, TN
Airbnb Host
04.2019 - Current
Job overview
- Optimized guest experience by effectively communicating with contractors prior to guest stays, coordinating maintenance, cleaning, pest control, etc.
- Established and maintained super host status
- Created and customized quick booking links, and auto-generated guest check-in instructions. continuously surpassing guest expectations.
- Accommodated last-minute requests to address the needs of guests, achieving top guest satisfaction and repeat business.
- Handled guest complaints to effectively maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating the best methods for serving clients and guests.
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Pink RealtyColorado Springs, Colorado
Property Manager /Broker Associate
10.2016 - 10.2018
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Oversaw management of 150+ properties while providing general service to tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Compared properties possessing similar features to determine competitive market prices.
- Conducted research and contributed to property, tenant and market analysis to identify as thought leader and increase production.
- Sold 9+ real estate properties owned by others in 1 year.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
ARIUM Emerald Isle, Carroll Management Group
Leasing Manager
07.2015 - 09.2016
Job overview
- 268 Units - Luxury Style Apartments / 39 Corporate Suites
- Attracts tenants by advertising vacancies, obtaining referrals from current residents; explaining advantages of location and services
- Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy
- Inspecting vacant units for make ready services and preventative and emergent requirements
- Marketing for ARIUM Emerald Isle
- Effectively explains all lease and community policies to new and current residents
- Accurately and efficiently prepares and assists with all leasing paperwork
- Collects security deposits, rent and all other funds associated with resident moves
- Effectively communicates changes in units leased status to maintenance
Independence Place Apartments, Place Properties, Property
Assistant Property Manager
01.2014 - 06.2015
Job overview
- Management 228 Units / 648 Bed Community
- Responsible for all on-site collections, skips, and eviction filings
- Processing Resident's Move-Ins/ Renewals/ Final Account Statements at move-out
- Monitored utility log for electricity on monthly basis to ensure accuracy
- Accounting Month End, Complete AME procedures and occupancy month end
- Schedule vendors, invoicing, budgeting, variance reporting and review of monthly financials
- Posting rental collections, and bank deposits and overseeing the administration of accounting functions for the community
- Interviewing, hiring, and training new employees as well as effectively resolving customer complaints
Cumberland Ridge Apartments, NickelPlate Properties
Assistant Property Manager
09.2013 - 01.2014
Job overview
- 252 Units – Luxury Style Apartments
- Assisting the Community Manager with oversight of the leasing team and training
- Supporting leasing consultants in the leasing of apartments and ensuring that Fair Housing guidelines are followed
- Posting rental collections, making bank deposits and overseeing the administration of account functions for the community
- Meeting regularly with Community Manager to discuss leasing issues and community performance
- Conducting a monthly market survey and recommending pricing changes
- Maintaining lease files and computer records for the community
- Performing administrative duties as assigned by the Community Manager
Savannah Oaks Apartments, Centerstone Property
Assistant Property Manger
09.2012 - 07.2013
Job overview
- Management 150 Units
- Maintaining a high closing ratio of at least 80%, keeping a high level of customer service to increase word of mouth leases and renewals
- Walking make ready apartments, scheduling vendors, training leasing specialist
- Posting rent and collecting other income through late fees and other avenues
- Coding and posting invoices, supervising maintenance team
- Marketing for Savannah Oaks Apartments and other Centerstone Properties
Sierra Crossing Apartments
Leasing Consultant
06.2012 - 09.2012
Job overview
- Independently Owned & Managed 135 Units
- Interacts directly with prospective and current residents to achieve maximum occupancy
- Greets Visitors and determines if the community meets client’s qualifications
- Effectively explains all lease and community policies to new and current residents
- Accurately and efficiently prepares and assists with all leasing paperwork
- Collects security deposits, rent, and all other funds associated with resident moves
- Effectively communicates changes in unit leased status to maintenance
- Completes service requests and communicates to maintenance
Education
Kaplan Real Estate CO + The CE Shop TN, Online
from Real Estate CO + TN
Kaplan Real Estate CO + The CE Shop TN, Online
from Real Estate CO + TN
Skills
- Dispute Handling
- Active Listening
- Emergency Resolution
- Rental Management
- Vacancy Marketing
- Inventory Control
- Complaints Investigation
- Operating Cost Tracking
- Local and State Laws
- Maintenance Oversight
- Deposits Management
- Sale and Rental Recordkeeping
Timeline
Airbnb Host
Pink Realty / Independent Contractor
04.2019 - Current
Property Manager /Broker Associate
Pink Realty
10.2016 - 10.2018
Leasing Manager
ARIUM Emerald Isle, Carroll Management Group
07.2015 - 09.2016
Assistant Property Manager
Independence Place Apartments, Place Properties, Property
01.2014 - 06.2015
Assistant Property Manager
Cumberland Ridge Apartments, NickelPlate Properties
09.2013 - 01.2014
Assistant Property Manger
Savannah Oaks Apartments, Centerstone Property
09.2012 - 07.2013
Leasing Consultant
Sierra Crossing Apartments
06.2012 - 09.2012
Kaplan Real Estate CO + The CE Shop TN
from Real Estate CO + TN
Kaplan Real Estate CO + The CE Shop TN
from Real Estate CO + TN
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