HANNAH BETINA TORRES
Buena Park,CA
Summary
Current student working toward a Bachelor's in Business degree in Information Systems and Decision Sciences and seeking opportunity to begin career. I identify and quickly close any knowledge gaps to offer value to employer and team. I enjoy working in fast-paced environments to stay on top of demands by effectively using slow periods to maintain an organized, clean and safe work area with diligent attention to important details. I currently work at the Student Genius Center IT Helpdesk, where I am found to be a detail-oriented salesperson fostering enthusiasm in services provided to the students and faculty on Campus and I am a friendly go-getter achieving top levels of production.
Overview
9
9
years of professional experience
Work History
Student Genius Center Student Assistant
California State University, Fullerton
01.2024 - Current
- Collaborated with team members to streamline office processes for improved efficiency and productivity.
- Enhanced system efficiency by identifying and rectifying software issues.
- Developed user-friendly IT solutions for improved staff productivity.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
Sales Associate
Porto's
08.2022 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests
- Managed cash register accurately, ensuring proper handling of transactions and tips
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Instructor
ASES After School Program
05.2023 - 07.2023
- Delivered instruction to classes, small groups and individual students
- Leveraged technology and provided instructional materials to facilitate active learning
- Improved student comprehension by incorporating diverse teaching methods and materials
- Established clear goals, requirements and classroom policies for courses.
Sales Associate
Baguette
08.2021 - 09.2022
- Informed customers of promotions and special offers to increase sales
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Replenished supplies by monitoring and sourcing inventory
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Volunteer
ASES After School Program
08.2014 - 03.2020
- Kept facilities organized, clean, and well-maintained to best meet program needs
- Supported A.S.E.S program community by advising students after school with their homework and enjoying activities with them
- Sat with students in need of companionship and emotional support
- Volunteered over 100 hours with organization helping care for and guide students for better understanding of curriculum taught in class
Education
Bachelor of Science - Information Systems and Decision Sciences, Business Administration
California State University
Fullerton, CAAssociate of Science - Business Administration
Cypress College
Cypress, CASkills
- Microsoft excel
- Project Management
- Task Management
- Python, Visual Studio, C# Programming, SQL
- Business Development, Guest Relations Experience, Product Sales, Bilingual
Timeline
Student Genius Center Student Assistant
California State University, Fullerton
01.2024 - Current
Instructor
ASES After School Program
05.2023 - 07.2023
Sales Associate
Porto's
08.2022 - 12.2023
Sales Associate
Baguette
08.2021 - 09.2022
Volunteer
ASES After School Program
08.2014 - 03.2020
Bachelor of Science - Information Systems and Decision Sciences, Business Administration
California State University
Associate of Science - Business Administration
Cypress College
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