Hannah Connell

As a Satellite Communications (SATCOM) Helpdesk Technician at Linchpin Solutions, with an active Clearance I provide technical support and troubleshooting for satellite communication systems for the US military. I am a responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 1.5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds years of experience in signal support, as well as am skilled in computer technology, network administration, and customer service. I have a degree in criminology from the College of Southern Maryland, where I learned about the causes and consequences of crime and justice. My core Competencies include problem-solving, communication, teamwork, and adaptability. I am motivated to deliver innovative and reliable solutions for the Department of Defense and intelligence communities, and I strive to uphold their values of integrity, excellence, and customer satisfaction. Motivated professional experienced in intelligence analysis, intelligence collection, and research. Proven ability to interpret and analyze data quickly and accurately, with expertise in leveraging a variety of analytical tools to develop actionable intelligence. Experienced in working with multiple stakeholders to ensure the most comprehensive intelligence is shared across the organization. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

• Certified in Tier 1 Human Intelligence (HUMINT)
• Zero Trust
• Industrial Espionage – HUMINT – SIGINT – OPSINT – OSINT
• Certified Health Coach