Hannah E. Hitchcock
Pendergrass,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
Work History
COO
Patterson Home Services
09.2023 - Current
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures
- Social Media Management
- Schedule & E-mail Management
- Created estimates for home renovation projects
- Negotiated contracts and agreements to secure favorable terms and maximize profits
- Identified and pursued business development opportunities to grow organization and increase revenue
Director of Operations
Liv Recovery Center
03.2023 - 04.2024
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling
- Managed and oversaw Clinical, Medical and Administrative team members
- Client Care Coordination
- Group Facilitation
- Admissions/Discharge Planning
- Provided supervision assistance to Clinical Director to ensure that notes were submitted in a timely manner and corrections were made when necessary
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive scheduling of clinical, medical and administrative team members
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives
- Assisted CEO with state licensing and JCAHO accreditation
- Contributed to successful hiring processes by vetting and interviewing applicants.
Executive Assistant
Creekside Auto Service
09.2019 - 01.2023
- Manage the front office and provided guidance and oversight to the service advisors
- Worked as an executive assistant to the CEO and owner
- Scheduled appointments, calendar management, e-mail management, trip planning, etc.
- Handled cash accurately and prepared deposits
- Managed accounts payables and receivables; input every transaction and completed the weekly reconciliations
- Managed email account for CEO
- Managed team schedule with eye for coverage needs and individual strengths
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Handled weekly payroll for a team of 9
- Mentored and motivated team members to achieve challenging business goals
- Performed pricing and estimates based on customer needs and requirements
- Built and maintained a revenue and profitability goals sheet
Women’s Program Director/CADC I
The Arches Recovery Solutions
12.2017 - 01.2020
- Supported and assessed clients struggling with addiction or mental health issues and devised strategies based on client needs
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
- Provided one on one coaching sessions
- Facilitated group and individual therapy in an inpatient setting
- Welcomed new clients and completed their intake paperwork
- Demonstrated respect, friendliness and willingness to help wherever needed
Customer Service Staff
Publix
05.2016 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Supervised associates and managed the customer service department
- Opened and closed the cash office effectively handling all of the store's incoming monies
- Processed lottery and Western Union transactions.
- Trained staff on operating procedures and company services
- Investigated and resolved customer inquiries and complaints quickly
Director of Community Outreach
Rockridge Behavioral Health
06.2019 - 12.2019
- Cultivated and maintained relationships with other treatment centers, hospitals, law offices and churches
- Developed and maintained new account relationships
- Increased the number of referral sources within the facility
- Documented every contact into CRM system
- Developed and maintained new account relationships
- Managed leads from referral sources and ensured efficient admissions process for clients
- Conducted facility tours to educate clients, families, community and other referral sources on programs, amenities and services provided
Administrative Assistant
PsychConsultant Services
03.2013 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Provided email and calendar management for the CEO
- Travel Coordination
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
Sales Receptionist
Akins Ford
05.2012 - 01.2013
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Confirmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Operated multi-line telephone system to independently handle over 150 calls each day
Education
Business Management
Gainesville State College
High-school diploma -
Winder-Barrow High School
05.2008
Skills
- Executive Support
- Staff Management
- Meticulous Attention to Detail
- Human Resources & Payroll Execution
- Customer Relationship Management
- Operational Efficiency
- Strong Organizational Skills
- Interpersonal Communication
Timeline
COO
Patterson Home Services
09.2023 - Current
Director of Operations
Liv Recovery Center
03.2023 - 04.2024
Executive Assistant
Creekside Auto Service
09.2019 - 01.2023
Director of Community Outreach
Rockridge Behavioral Health
06.2019 - 12.2019
Women’s Program Director/CADC I
The Arches Recovery Solutions
12.2017 - 01.2020
Customer Service Staff
Publix
05.2016 - 01.2020
Administrative Assistant
PsychConsultant Services
03.2013 - 08.2016
Sales Receptionist
Akins Ford
05.2012 - 01.2013
Business Management
Gainesville State College
High-school diploma -
Winder-Barrow High School
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