Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Hannahe Williams

Austin,TX

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

9
9
years of professional experience

Work History

Subject Matter Expert /Data Analyst

Movate
10.2021 - Current
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Mentored junior team members, contributing to their professional growth and development.
  • Presented findings at conferences and workshops, showcasing expertise and building credibility within the industry.
  • Led instructional design efforts for high-impact training programs, resulting in enhanced workforce competencies.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
  • Enhanced data accuracy by implementing advanced reporting tools and techniques.
  • Developed custom reports to address specific business needs and support decision-making processes.

PGA

The parkingspot
09.2018 - 11.2022
  • Dispatch cars to parking on the lot
  • Dispatch buses to the guest on the lot to take them to and from the airport
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Take calls for cancellations and late arrivals
  • Keep count of the number of guest on the lot.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Quality assurance

Maximus
10.2019 - 10.2020
  • Review calls and make sure each call is good quality.
  • Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
  • Planned and implemented performance improvement and quality assurance programs.

Medical Claims Processing

Department of Veterans Affairs ATP2
09.2017 - 08.2018
  • Processed ambulance, emergency room and hospital medical insurance claim forms and received inbound calls regarding existing claims
  • Matched appropriate authorizations to proper claims
  • Properly aligned claims to ensure they were properly entered into company internal database for processing
  • Assisted management locating where improper claims should be rerouted
  • Maintained and exceed a nightly quota of 150+ claims
  • Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
  • Use subject matter knowledge and judgement to complete assignments consisting of numerous steps that vary in nature and sequence.
  • Generated reports on medical claims processing activities and results.
  • Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
  • Streamlined billing processes for faster reimbursement, utilizing advanced software solutions.
  • Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
  • Optimized revenue generation through diligent monitoring of denied claims, resubmitting corrected information when needed.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.

Manager on Duty Plus

Ross Department Store
03.2015 - 09.2017
  • Welcomed customers into the department store and assessed their needs and responded to inquiries and questions
  • Bagged merchandise by following standard procedures and provided professional and courteous service at all time
  • Organized register supplies and operated cash register with proficiency; balancing draw at end of shift and taking payment in form of cash, credit, debit and gift cards
  • Filled in as manager on duty when manager was away and assisted in scheduling of employees.

Education

Bastrop High School
Bastrop, TX
05.2015

Skills

  • Creative solutions
  • Strong analytical skills
  • Training and mentoring
  • Strategic Thinking
  • Innovative Mindset
  • Customer Focus
  • Project Planning
  • Multitasking
  • Analytical Skills
  • Team building
  • Problem-Solving
  • Goal Setting
  • Data Analysis
  • Self Motivation
  • Professional Demeanor
  • Effective Communication
  • Time Management
  • Excellent Communication
  • Written Communication
  • Improvement plan knowledge
  • Relationship Building
  • Audit reporting
  • Analytical Thinking
  • Team Collaboration
  • Time management abilities
  • Issue Research
  • Task Prioritization
  • Code validation
  • Claims Processing
  • HIPAA Compliance
  • HCPCS Level II Understanding
  • ICD-10 Proficiency
  • Inpatient coding experience
  • Outpatient coding experience
  • CPT coding knowledge
  • Data Entry
  • Data security procedures
  • Records Management
  • Insurance coding (ICD-9 and CPT)
  • Proficiency in [Software]
  • Quality Assurance Diagnostics
  • MS Excel
  • Excel spreadsheets

Professional References

  • Richard Applewhite, (254)2915288
  • Christi Pickering, (512)3048581
  • Douglas Davis, (512)3087584

Timeline

Subject Matter Expert /Data Analyst

Movate
10.2021 - Current

Quality assurance

Maximus
10.2019 - 10.2020

PGA

The parkingspot
09.2018 - 11.2022

Medical Claims Processing

Department of Veterans Affairs ATP2
09.2017 - 08.2018

Manager on Duty Plus

Ross Department Store
03.2015 - 09.2017

Bastrop High School

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Hannahe Williams