Hi, I’m
Hannah E. Hitchcock
Pendergrass,GA
"What you think, you become. What you feel, you attract. What you imagine, you create."
-Buddha
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clients. Strong record of surpassing organizational goals.
Overview
21
years of professional experience
Work History
WNR
Director of Client Relations (Managing Member)
01.2019 - Current
Job overview
- Handled client consultations while proactively listening to their needs and recommending ideal solutions.
- Assisted clients in building an ideal budget for the purchase and financing of their ideal vehicle.
- Delivered exceptional customer service to every client by providing product knowledge and insight and creating an encouraging atmosphere.
- Logged client information and solutions provided into internal database.
- Handled accounting input and payment verification procedures.
Creekside Auto Service
Assistant General Manager
07.2018 - Current
Job overview
- Manage the front office and provided guidance and oversight to the service advisors.
- Handled cash accurately and prepared deposits.
- Managed accounts payables and receivables; input every transaction and completed the weekly reconciliations.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Handled weekly payroll for a team of 9.
- Mentored and motivated team members to achieve challenging business goals.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Performed pricing and estimates based on customer needs and requirements.
- Built and maintained a revenue and profitability goals sheet.
The Arches Recovery Solutions
Women’s Program Director/CADC I
12.2016 - 07.2018
Job overview
- Supported and assessed clients struggling with addiction or mental health issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Provided one on one coaching sessions.
- Facilitated group and individual therapy in an inpatient setting.
- Welcomed new clients and completed their intake paperwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Publix
Customer Service Staff
05.2014 - 12.2016
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervised associates and managed the customer service department.
- Opened and closed the cash office effectively handling all of the store's incoming monies.
- Processed lottery and Western Union transactions.
The Wilson Family
Nanny
08.2011 - 05.2016
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted children with homework assignments and special projects across different subjects.
PsychConsultant Services
Receptionist/Administrative Assistant
03.2009 - 08.2011
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Akins Ford
Sales Receptionist
05.2008 - 01.2009
Job overview
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to independently handle over 75 calls each day.
Education
Gainesville State College
from Business Management
University Overview
GPA: 4.0, all throughout school
Winder-Barrow High School
High-school diploma
Skills
- Client Counsel and Encouragement
- Accounts Payables/Receivables
- Automotive Insight and Product Knowledge
- Google Drive
- Cash Office Operations
- Staff Management
- Human Resources; Payroll execution
- Client Relationship Management
- Social Media Development
- Sales Techniques
- Ethical Standards
- Inventory Tracking and Management
Timeline
Director of Client Relations (Managing Member)
WNR
01.2019 - Current
Assistant General Manager
Creekside Auto Service
07.2018 - Current
Women’s Program Director/CADC I
The Arches Recovery Solutions
12.2016 - 07.2018
Customer Service Staff
Publix
05.2014 - 12.2016
Nanny
The Wilson Family
08.2011 - 05.2016
Receptionist/Administrative Assistant
PsychConsultant Services
03.2009 - 08.2011
Sales Receptionist
Akins Ford
05.2008 - 01.2009
Gainesville State College
from Business Management
Winder-Barrow High School
High-school diploma
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