Hannah Grace Drawdy
Harleyville,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Plato's Closet
05.2019 - 09.2019
- Kept customer spaces clean, neat and organized for maximum appeal.
- Fulfilled customers' special requests for merchandise.
- Attended to customer complaints and processed product return or replacement requests.
- Assisted customers in making informed purchase choices and selecting products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
Housekeeper
Debbie's Cleaning Service
05.2017 - 08.2019
- Handled requests for extra linens, toiletries and other supplies.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Emergency Department Volunteer
Colleton Medical Center
08.2018 - 05.2019
- Comforted patients and families in emergency room and brought coffee or other items for support.
- Oversaw items in patient rooms and replenished low supplies.
- Carefully took patients' vitals and recorded all information, inputting data into company's computer system.
- Provided information on flu and pneumonia to elderly patients and anyone dealing with asthma or other lung issues.
- Inspected equipment for defects and completed basic repairs.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Cleaned and set up rooms in preparation for patient appointments.
Education
Bachelor of Science - Public Health
College of Charleston
Charleston, SC05.2024
High School Diploma -
Colleton Preparatory Academy
Walterboro, SC05.2019
Skills
- Documentation and Recordkeeping
- Life Skills Development
- Organization and Planning Skills
- Computer Proficiency and Microsoft Office
- Monitoring Outcomes
- Communication and Writing Skills
- Compliance with Regulatory Guidelines
- Direct Patient Care
- HIPAA Compliance
- Compassionate Patient Care
- Patient Transport
Certification
- Certificate in Health Literacy for Public Health Professionals (CDC)
- Certificate in Content Marketing (HubSpot Academy)
- Certificate in Fundamentals of Media Relations (Muck Rack Academy)
- Certificate in Social Media Strategy (HubSpot Academy)
- Certificate in COVID-19 Infodemic Management: Risk Communication and Community Engagement Challenges (World Health Organization)
- Health Literacy for Public Health Professionals (CDC
- Fundamentals in Emergency Management (CDC)
Timeline
Customer Service Associate
Plato's Closet
05.2019 - 09.2019
Emergency Department Volunteer
Colleton Medical Center
08.2018 - 05.2019
Housekeeper
Debbie's Cleaning Service
05.2017 - 08.2019
Bachelor of Science - Public Health
College of Charleston
High School Diploma -
Colleton Preparatory Academy
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