Hannah Holt
Fulton,IN
Summary
Accomplished Regional Manager with a proven track record at BK Management, enhancing operations and boosting sales through strategic territory and financial management. Excelled in fostering customer relations and employee engagement, achieving operational excellence. Skilled in balancing empathetic client care with rigorous compliance standards, demonstrating both strong leadership and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Regional Manager
BK Management
06.2023 - Current
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Supervised various locations, enforcing high-quality standards of operation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
EAP Consultant
Area Five Agency
10.2022 - 06.2023
- Identified high-risk cases and responded per client need with direction of management.
- Worked on special employee assistance program projects based on client and business needs.
- Strengthened organizational culture, promoting open communication and cultivating positive relationships among staff members.
- Ensured compliance with relevant industry regulations, maintaining a high standard of professionalism in all EAP services provided.
Client Care Specialist
Four County Counseling Center
08.2021 - 10.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
Education
Associate of Applied Science - Business Administration And Marketing
Ivy Tech Community College of Indiana
Logansport, IN04-2025
GED -
LCSC Adult Learning Center
Logansport, IN01-2017
Skills
- Operations
- Territory management
- Customer relations
- Sales management
- Financial management
Timeline
Regional Manager
BK Management
06.2023 - Current
EAP Consultant
Area Five Agency
10.2022 - 06.2023
Client Care Specialist
Four County Counseling Center
08.2021 - 10.2022
Associate of Applied Science - Business Administration And Marketing
Ivy Tech Community College of Indiana
GED -
LCSC Adult Learning Center
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