Summary
Overview
Work History
Education
Skills
Timeline
Generic

HannahJo Grimes

Columbus,OH

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new and exciting role with a great company.

Overview

4
4
years of professional experience

Work History

Provider Information Coordinator Team Help

Quantum Health
09.2023 - Current
  • Process Online Authorizations submitted through Provider Portal received via Shared Mailbox
  • Work within Aerial to build, complete and void necessary tasks to ensure CSC and clinical team can review as needed
  • Achieve performance goals on PIC team by successfully processing 100+ Online Authorizations daily, assisting in move toward 24 hour turn around time goal.

Patient Service Representative

Quantum Health
02.2023 - Current
  • Help address up to 35 client calls daily through timely corrective actions and appropriate solutions.
  • Review and correct claim errors to facilitate smooth processing.
  • Follow document protocols to safeguard confidentiality of patient records.
  • Utilized as tenured Pod resource while bringing solution-oriented responses to all complex problems.
  • Work in conjunction with my Team Lead on New PSR welcome agenda.
  • Welcome new PSR's to our team by preparing desks, leading PSR's from training cultivation to Pod cultivation, guiding them through all beginning steps of settling into PSR role.

Pharmacy Technician Team Lead

Kroger Pharmacy
03.2022 - 10.2022
  • Supervised 8-12 pharmacy technicians and mentored 3 new hires whiling coordinating day-to-day assignments.
  • Managed time and attendance and continuing education requirements resulting in strong staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training among staff.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Identified, investigated and documented HIPPA compliance violations and recommended corrective measures

Pharmacy Technician

Kroger Pharmacy
02.2020 - 02.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy up to 200 times per day.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

Bachelor of Arts - In-Process

Ohio Wesleyan University
Delaware, OH
12.2019

Skills

  • Collaboration
  • Performance Review
  • Problem Solving
  • Conflict Resolution
  • Computerized Time Management Systems
  • Database Management
  • New hire on-boarding
  • Office Operations

Timeline

Provider Information Coordinator Team Help

Quantum Health
09.2023 - Current

Patient Service Representative

Quantum Health
02.2023 - Current

Pharmacy Technician Team Lead

Kroger Pharmacy
03.2022 - 10.2022

Pharmacy Technician

Kroger Pharmacy
02.2020 - 02.2022

Bachelor of Arts - In-Process

Ohio Wesleyan University

Similar Profiles

CREATE PROFILE
HannahJo Grimes