Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Karoline Johnson

Nashville,TN

Summary

Dedicated hospitality professional with extensive experience in high-end guest services, including a Front Desk Agent role at Gaylord Opryland Resort and five years onboard cruise ships catering to affluent clientele. Skilled in front office operations, enhancing guest experiences, and providing exceptional service in dynamic environments. Eager to bring my passion for guest satisfaction and operational excellence to the Front Office Manager position at The Bankers Alley Hotel, contributing to a thriving team culture and outstanding service delivery.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

Gaylord Opryland Resort & Convention Center
Nashville, TN
10.2023 - 10.2024
  • Greeted customers in a professional and friendly manner.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Inputted guest information into computer system accurately and securely.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Verified accuracy of room rates and other charges during check-in process.

Shop Attendant

Harding Retail
Onboard Valiant Lady (Cruise Ship)
03.2022 - 10.2024
  • Greeted customers, answered queries, and processed payments for purchases.
  • Assisted customers with product selection and provided information on product availability and pricing.
  • Organized merchandise displays to attract customers and promote sales.
  • Replenished shelves with new inventory as needed.

Shop Associate

Starboard Cruise Services Inc
Onboard Valiant Lady (Cruise Ship)
01.2023 - 05.2023
  • Provided excellent customer service by greeting guests, addressing inquiries, and responding to complaints.
  • Processed payments at checkout, including cash, credit cards, and gift cards.
  • Stocked shelves with merchandise and kept areas organized and clean.
  • Maintained accurate inventory records for incoming shipments and outgoing sales.

Education

Technological - Turism

Centro Universitário Das Faculdades Metropolitanas
Sao Paulo

MBA - Marketing And Sales Management

Universidade Anhembi Morumbi
Sao Paulo
03-2018

Bachelor - International Relations

Universidade Anhembi Morumbi
Sao Paulo
06-2015

Skills

  • Guest Relations
  • Problem Resolution
  • Communication Skills
  • Check-in/Check-out Procedures
  • Attention to Detail
  • Billing and Invoicing
  • Time Management
  • Event Coordination
  • Record Keeping
  • Team Collaboration
  • Empathy and Support
  • Relationship Building
  • Reservation Systems
  • Software Proficiency
  • Safety Awareness
  • Flexibility
  • Professional Appearance

Languages

English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual

Timeline

Front Desk Agent

Gaylord Opryland Resort & Convention Center
10.2023 - 10.2024

Shop Associate

Starboard Cruise Services Inc
01.2023 - 05.2023

Shop Attendant

Harding Retail
03.2022 - 10.2024

Technological - Turism

Centro Universitário Das Faculdades Metropolitanas

MBA - Marketing And Sales Management

Universidade Anhembi Morumbi

Bachelor - International Relations

Universidade Anhembi Morumbi

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Hannah Karoline Johnson