Hannah Lee
San Antonio
Summary
Detail-oriented insurance professional skilled in customer relationship management, data entry, and database management. Committed to providing exceptional service and support in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Professional
USAA
San Antonio
01.2025 - Current
- Provide personalized assistance to members regarding auto and property insurance policies.
- Answer inquiries, process claims, and support policy adjustments while ensuring compliance with company guidelines.
- Maintain high service standards in a fast-paced call center environment, consistently meeting performance metrics.
- Demonstrate empathy and professionalism when guiding members through insurance processes.
Front Desk / Personal Trainer
Gold's Gym
San Antonio
05.2022 - Current
- Scheduled client appointments and maintained accurate records of sessions and memberships.
- Handled front desk operations, including answering calls, greeting guests, and processing payments.
- Prepared daily, weekly, and monthly reports for gym operations.
- Designed and implemented individualized fitness plans, enhancing client satisfaction and retention.
Cashier
HEB
San Antonio
03.2018 - 05.2022
- Handled high-volume cash transactions with accuracy and efficiency.
- Trained and supported new hires in customer service and POS operations.
- Provided backup support for various store departments, ensuring smooth operations and customer satisfaction.
Education
Bachelor of Business Administration - Management
University of Texas At San Antonio
San Antonio, TXSkills
- Data Entry
- Database Management
- Customer Relationship Management
- Document Preparation
- Filing
- Insurance Operations
- Administrative Support
- Microsoft Office Suite
Certification
- Licensed Insurance Professional (Auto & Property)
- Certified ISSA Personal Trainer
- CPR/AED Certified
Languages
Korean, Intermediate
Timeline
Insurance Professional
USAA
01.2025 - Current
Front Desk / Personal Trainer
Gold's Gym
05.2022 - Current
Cashier
HEB
03.2018 - 05.2022
Bachelor of Business Administration - Management
University of Texas At San Antonio
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