Hannah Louise Schmitt

Key Responsibilities

• Oversaw and guided a team of customer service professionals specializing in fraud prevention and resolution for an outsourced American Citibank support center.
• Ensured high-quality service delivery by monitoring team performance and implementing effective strategies to meet key performance indicators (KPIs).
• Addressed escalated fraud cases, providing solutions while maintaining a high level of customer satisfaction.
• Enhance team members' skills.
• Collaborated with cross-functional teams to ensure adherence to operational standards and compliance with banking regulations.
• Analyzed performance metrics and devised plans to optimize productivity and efficiency.

Key Responsibilities:

• Contribute to Safety: Monitor the private Airbus Helicopter fleet's safety.
  Define and implement safety plans and actions.
• Enhance Client Relationships: Visit global key customers to strengthen senior management relationships.
  Work closely with diverse, multinational teams.
• Ensure Customer Satisfaction: Meet the Customer Satisfaction Survey index goal.
  Ensure all contractual obligations are fulfilled.
• Secure Operations: Mitigate risks of sudden client relationship deterioration with key operators.
  Provide regular feedback in weekly operations meetings with cross-functional teams.
• Professional Development: Attend recurrent training sessions required for the role.
• Meet Sales and Budget Objectives: Identify client needs and promote products/services such as helicopter parts, maintenance, inspections, and pilot training.
  Ensure no significant overdue debt from customers.
• Support Commercial Contracts: Assist the Commercial Manager with negotiating contracts and proposals for clients.

Key Responsibilities:

• Achieved Sales Goals and service targets by cultivating and securing new customer relationships.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Expanded market share with strategic territory planning and targeted prospecting.

• Providing first-class service to VVIP clients, while pursuing a rigorous flight school curriculum.
• Excelling in flight attendant duties, known for exceptional customer service and problem-solving skills, while also successfully completing flight training modules.
• Managing time effectively to balance demanding work schedules with flight school commitments, showcasing strong organizational skills.
• Demonstrating adaptability by transitioning seamlessly between the roles of a flight attendant and a commercial pilot student, highlighting adaptability and multitasking abilities.