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Hannah Lynn Taylor
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Being polite and organized are the 2 main skills to great customer service.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
All American Carwash
03.2023 - 06.2024
- Trouble and maintain 1 Million dollars worth of carwash equipment 5 days of the week.
- Oversee operations to assure a steady stream of revenue through process improvement.
- Provided ongoing training to address staff needs.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Conducted regular inventory checks to keep merchandise stocked and accounted for.
- Trained new staff members in operating policies and procedures.
- Responsible for up to 8 employees at a time.
- Responsible for payroll for total of 25 employees.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sales Associate
All American Carwash
01.2023 - 03.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Team Member
1000 Degrees Pizzeria
09.2022 - 12.2022
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Processed and retrieved customer special orders.
Hopper
Hops and Hounds
01.2022 - 07.2022
- Kept customer and food preparation areas clean and well-organized.
- Took orders, prepared foods and processed payments in full-service establishment.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
High School Diploma -
Macarthur High School
San Antonio, TX05.2022
Skills
- Process Improvement
- Training and Mentoring
- Problem Resolution
- Strategic Planning
- Working knowledge of Microsoft programs, Google Programs
- Independent or team based
- Organized
Software
Excel
PowerPoint
Microsoft 360
Outlook
Gmail
Timeline
Assistant Store Manager
All American Carwash
03.2023 - 06.2024
Sales Associate
All American Carwash
01.2023 - 03.2023
Team Member
1000 Degrees Pizzeria
09.2022 - 12.2022
Hopper
Hops and Hounds
01.2022 - 07.2022
High School Diploma -
Macarthur High School
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