HANNAH MARIE V. RAMOS BERMUDEZ
Lynnwood,WA
Summary
To join this company that will recognize and utilize my skills fully and offer me a position requiring innovative and creative ideas where continuous growth and learning are a way of life.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Night Auditor
Holiday Inn Express and Suites
Everett, WA
01.2024 - Current
- Prepare workstation at the start of the shift and ensure all equipment and required work materials are in order
- Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction
- Handle guests requests and redirect the request to the appropriate departments) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through
- Handle guest requests made through incoming calls and perform follow-up with the Command Center
- Handle room express checkout
- Perform any other duties and responsibilities as and when assigned by Management
- Handle cash and credit card payments / authorizations
- Maintain a high standard of personal hygiene and be in proper uniforms at all times.
Front Desk Receptionist/Night Auditor
Holiday Inn Express and Suites
Santa Clarita, CA
06.2021 - 10.2023
- Prepare workstation at the start of the shift and ensure all equipment and required work materials are in order
- Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction
- Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through
- Handle guest requests made through incoming calls and perform follow-up with the Command Center
- Handle room express checkout
- Perform any other duties and responsibilities as and when assigned by Management
- Handle cash and credit card payments / authorizations
- Maintain a high standard of personal hygiene and be in proper uniforms at all time.
Call Center Agent
The Results Companies
Lapu-Lapu City, Cebu
08.2019 - 12.2019
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Front Office Supervisor
Crown Regency Suites and Residences Mactan
Lapu-Lapu City, Cebu
04.2017 - 06.2019
- Prepare workstation at the start of the shift and ensure all equipment and required work materials are in order
- Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction
- Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through
- Handle guest requests made through incoming calls and perform follow-up with the Command Center
- Handle room express checkout
- Perform any other duties and responsibilities as and when assigned by Management
- Handle cash and credit card payments / authorizations
- Maintain a high standard of personal hygiene and be in proper uniforms at all time
Education
Bachelor of Science in Tourism -
University of San Jose - Recoletos
Skills
- Excellent Customer service and De-escalation skills
- Fluent in English, Filipino and Bisaya
- Can work individually or in team environment
- Pleasant and friendly personality
- Good team player
- Can handle multi-tasking jobs
- Can handle pressure gracefully
- Has the quick initiative to solve complex work-related problems
- Excellent computer and typing skills with Microsoft Excel and Word proficiency
- Knowledgeable in IFCA System
References
- KARINA WINKLER, General Manager, +1(619) 884 2011, gm.hixva@excelhotelgroup.com, Holiday Inn Express and Suites, Address not provided, Santa Clarita, CA, Address not provided
- JOANNE HILARIO, Sales Manager, +1 (661) 429 6191, Sales.hixva@excelhotelgroup.com, Holiday Inn Express and Suites, Address not provided, Santa Clarita, CA, Address not provided
- FRANK JAQUEZ, Construction Superintendent, +1 (626) 905 1011, fjaquez@innout.com, In-n-out Burger, Address not provided, CA, Address not provided, Address not provided
Timeline
Front Desk Receptionist/Night Auditor
Holiday Inn Express and Suites
01.2024 - Current
Front Desk Receptionist/Night Auditor
Holiday Inn Express and Suites
06.2021 - 10.2023
Call Center Agent
The Results Companies
08.2019 - 12.2019
Front Office Supervisor
Crown Regency Suites and Residences Mactan
04.2017 - 06.2019
Bachelor of Science in Tourism -
University of San Jose - Recoletos
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