Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Hannah Nelson

Lumberport,WV

Summary

Dynamic professional with a strong work ethic and expertise in legal analysis from the FBI. Proven ability to troubleshoot complex issues while collaborating effectively in team environments. Skilled in utilizing advanced software systems and maintaining meticulous records, ensuring compliance and safety in high-stakes situations. Recognized for enhancing operational efficiency and delivering exceptional service.

Overview

8
8
years of professional experience

Work History

Legal Instruments Examiner - NATU Onboarding

FBI
12.2024 - Current
  • Onboarding new NICS employees
  • Creating a welcoming and comfortable atmosphere for new employees
  • Help new employees adjust to FBI life
  • Train new employees on FBI policies and procedures
  • Assist new employees with obtaining equipment and website accesses that are necessary to their job description
  • Training new employees during Onboarding class that includes an introduction to the FBI, FBI history, going in depth with their job descriptions, reading and analyzing criminal history records, computer skills and software navigation, the criminal justice process, and the history and creation of the NICS section.
  • Give new employees daily perpetuals, classroom activity sheets, and administer a written and navigation test
  • Assist with other teams and job duties when needed
  • Participate in the annual Contact Validation project for the Region Coordinators - contacting all external agencies via telephone for all updated contact information including phone number, fax number, email addresses, and contact preferences
  • Update the contact list with all new contact preferences and enter data into a tracker as well as uploading a backup file into SharePoint

Legal Instruments Examiner - NOU

FBI
03.2023 - 12.2024
  • Serving as an examiner in the National Instant Criminal Background Check System (NICS) Operations Center
  • I have become efficient to research and analysis challenging federal, state, tribal, ad local citations/statutes/laws; criminal histories; legal documents; legal reference material; data contained in the National Crime Information Center (NCIC), The Interstate Identification Index (III), the NICS Index, the Department of Homeland Security's Bureau of Immigration and Customs Enforcement (ICE), Next Generation Integrated Automated Fingerprint Identification System (NGI), National Data Exchange System (N-DEx), and various other state and federal websites.
  • Review and analyze criminal records and documents
  • Collaborate with team members to solve problems with equipment malfunctions and difficult transactions
  • Analyzing documents to determine if there are any prohibiting factors that prevent potential firearm buyers from purchasing firearms to ensure the safety of United States citizens
  • Review and analyze descriptive data to determine a valid match between the information provided by the Federal Firearms License Dealers and the criminal record.
  • Ensure adherence to security regulations to prevent leakage of criminal history information
  • Perform any necessary research to validate criminal record information in order to apply a status to the firearm transaction
  • Communicate with FFL's on transaction status changes
  • Communicate with arresting agencies and courts to determine active warrant criteria
  • Manage and navigate NICS PEGA program to ensure correct use of software updates, setting proper transaction statuses, and tracking agency responses
  • Support team members with any necessary help in processing transactions
  • Analyze NICS SOP updates to ensure correct transaction processing
  • Reduce processing time for transactions by implementing efficient organizational systems
  • Ensuring adequate daily processing by keeping an organized electronic log of daily activity
  • Communicate with Team Leads and Supervisors when in need of assistance
  • Received a Success Story mention

Dental Assistant

Wilson Martino Dental
11.2021 - 03.2023
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Scheduled appointments for new and existing patients, factoring in provider availability and scheduling loads.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Analyzing and interpreting patients' medical history to ensure safety during any upcoming oral surgery procedures
  • Communicating with patients when there has been any dental lab mistakes, and providing the friendliest customer service possible to ensure each patient leaves the facility satisfied

EKG Technician

WVU Medicine Ruby Memorial Hospital
04.2021 - 10.2021
  • Performed EKG tests on floor, emergency department, outpatient, and Chestnut Ridge patients
  • Learned and understood EKG technology and equipment
  • Enrolled and placed durational heart monitors on patients and making sure they understand how to use the equipment with no questions before leaving the facility.
  • Completed EKG and monitor orders in patient charts
  • Maintained and adjusted cardiology equipment to maintain optimal functionality and diagnostic usefulness.
  • Communicated with healthcare workers and physicians concerning test results.
  • Answering office phone calls (Physicians, patients, clinics, etc)

Cardiac Monitor Technician

WVU Medicine Ruby Memorial Hospital
08.2020 - 04.2021
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Interpreted and analyzed patients' heart rhythms every four hours to ensure the wellbeing of each patient
  • Legally signed each cardiac strip and saved to patients' medical charts.
  • Performed appropriate and adequate communication with nurses about any urgent events or concerns with each patient.
  • Answering all phone calls from hospital personnel
  • Analyzing and interpreting any sudden changes in a patient's heart rhythm and communicating such changes to the assigned nurse

Crew Trainer

McDonald's
10.2017 - 08.2020
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Greeted all customers with smile and provided friendly customer service to professionally handle every need.
  • Maintained current knowledge of all team position requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.

Education

Some College (No Degree) - EKG

Pierpont Community And Technical College
Fairmont, WV

High School Diploma -

Fairmont Senior High School
Fairmont, WV
05.2020

Skills

  • Excellent work ethic
  • Troubleshooting
  • Interpersonal Communication
  • Cardiac terminology
  • Team Building
  • Good listening skills
  • Computer skills
  • Teamwork
  • Flexible & Adaptable
  • Microsoft Word
  • Experienced with EPIC and CareStack software
  • Experienced with NICS system software
  • Microsoft Excel
  • Microsoft PowerPoint
  • SharePoint
  • Analytical thinking
  • Professionalism
  • Cash register operation
  • Customer Service
  • Answering phone calls

Accomplishments

  • Received a Team Motivator Award from S.C. Angie Vandergrift for Quarter 2, 2025
  • Received a You Make a Difference Award from U.C. Trudy Ford

References

  • Julie Nelson | (NICS) NSET Management and Program Analyst | 304-629-8549
  • Crystal Heater | McDonald's Store Manager | 304-669-1547
  • Dre Fisher | Telemetry Supervisor | 304-413-5857
  • Michele Gherke | Office Manager at Wilson Martino | 304- 476-4895

Timeline

Legal Instruments Examiner - NATU Onboarding

FBI
12.2024 - Current

Legal Instruments Examiner - NOU

FBI
03.2023 - 12.2024

Dental Assistant

Wilson Martino Dental
11.2021 - 03.2023

EKG Technician

WVU Medicine Ruby Memorial Hospital
04.2021 - 10.2021

Cardiac Monitor Technician

WVU Medicine Ruby Memorial Hospital
08.2020 - 04.2021

Crew Trainer

McDonald's
10.2017 - 08.2020

Some College (No Degree) - EKG

Pierpont Community And Technical College

High School Diploma -

Fairmont Senior High School

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