Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Hannah Dieffenbach Nichols

Pea Ridge,AR

Summary

Experienced EMS professional with over 15 years in emergency care, clinical leadership, and program development. Committed to excellence in education, I bring a student-centered approach to teaching that blends real-world insight with academic rigor. Recognized for effective communication, collaborative leadership, and the ability to foster inclusive, high-performing learning environments. Passionate about mentorship, curriculum innovation, and preparing the next generation of EMS professionals for success in the field.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Area Clinic Director-Northwest Arkansas

IV Nutrition
03.2024 - Current
  • Oversaw multiple clinic locations, ensuring consistency in clinical quality, staffing, and patient experience across diverse teams and demographics
  • Managed weekly and monthly budgets, including strategic resource allocation, P&L oversight, and inter-clinic support during supply shortages or high-volume periods
  • Provided leadership in crisis management, staffing disputes, and client escalations while mentoring new directors and driving company-wide culture initiatives

Clinic Director

IV Nutrition
10.2022 - 03.2024
  • Directed all day-to-day operations for a high-volume IV therapy clinic, including staff supervision, payroll, inventory, and patient satisfaction initiatives
  • Developed and implemented streamlined protocols to improve client care, enhance safety, and reduce operational costs without flexing staff
  • Recruited, trained, and retained a top-performing clinical team, cultivating a collaborative culture centered on accountability and growth


Disease Intervention Specialist

CDC Foundation
03.2021 - 10.2022
  • Delivered education and guidance to individuals diagnosed with COVID-19, promoting prevention, treatment adherence, and public health awareness
  • Collaborated with healthcare providers and local health units to coordinate patient support, follow-up care, and testing resources
  • Used culturally competent, trauma-informed communication to engage diverse populations in rural and underserved communities

Regional Flight Paramedic & Base Safety Rep

Air Evac Lifeteam
06.2017 - 03.2021
  • Provided advanced critical care and rapid transport across multi-state region (MO, AR, TX, LA, AL, MS), adapting quickly to diverse terrain, protocols, and resource availability
  • Acted as a regional clinical leader, filling staffing gaps at over a dozen bases while maintaining high standards in airway management, pharmacology, and trauma response
  • Led community outreach and education programs for individuals, civic groups, and local fire departments; provided instruction on trauma response, CPR, and emergency preparedness across rural and underserved areas

Co-Founder / Instructor

EMTAC-Emergency Medical Training and Certification
01.2014 - 06.2017
  • Co-founded and launched EMTAC, a mobile emergency medical education company providing CPR, First Aid, and EMR certification courses to colleges, corporations, and fire departments
  • Designed and delivered high-impact, scenario-based training sessions both in classrooms and on-site, tailoring content to meet the unique needs of each client group
  • Built strategic partnerships with regional agencies and institutions to expand outreach and improve access to lifesaving education across multiple states

Training Officer / Paramedic

Nevada County Ambulance Services
08.2010 - 07.2016
  • Advanced from EMT to Paramedic, then promoted to Training Officer; led education and skills development for field crews in a remote, resource-limited county with no hospital or access point
  • Designed and implemented targeted training curriculum focused on recertification requirements and identified clinical skill gaps, emphasizing real-world application and critical thinking
  • Created dynamic, high-engagement materials and facilitated regular training sessions and team meetings, improving knowledge retention and on-scene performance under austere conditions


Education

Master of Arts - Strategic And Health Communication

Washington State University
In Progress

Bachelor of Science - Clinical and Health Services

Missouri State University
05-2020

Paramedic Studies

University of Arkansas Hope-Texarkana
12-2010

Associate of Arts and Sciences (AAS) -

Pierce College
08-2004

Skills

  • Engaging, student-focused EMS instruction
  • Curriculum development grounded in real-world experience
  • Confident public speaker & relatable communicator
  • Strong leadership with a team-first mindset
  • Skilled in crisis management & problem-solving
  • Trauma-informed, culturally aware educator
  • Passionate about mentorship and professional growth
  • Adaptable under pressure; calm when it counts

Certification

  • - Arkansas Licensed Paramedic (NRP)
  • - NREMT Certification
  • - BLS, ACLS, and PALS Certified
  • - ICS 100, 200, 300, 400, 700, 800

Awards

- Clinic Director of the Year, IV Nutrition (2024), - Cum Laude, Missouri State University (2020), - Academic Scholarship Recipient, Washington State University

Timeline

Area Clinic Director-Northwest Arkansas

IV Nutrition
03.2024 - Current

Clinic Director

IV Nutrition
10.2022 - 03.2024

Disease Intervention Specialist

CDC Foundation
03.2021 - 10.2022

Regional Flight Paramedic & Base Safety Rep

Air Evac Lifeteam
06.2017 - 03.2021

Co-Founder / Instructor

EMTAC-Emergency Medical Training and Certification
01.2014 - 06.2017

Training Officer / Paramedic

Nevada County Ambulance Services
08.2010 - 07.2016

Master of Arts - Strategic And Health Communication

Washington State University

Bachelor of Science - Clinical and Health Services

Missouri State University

Paramedic Studies

University of Arkansas Hope-Texarkana

Associate of Arts and Sciences (AAS) -

Pierce College

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