HANNAH OLUWATOSIN ABEDOH

Teaching INSS 141 (Digital Literacy & Application Software)

Topics covered:

• Introduction and Digital Technology and Computer Hardware
• The Web, Digital Communication & Software and Apps
• Security & Safety, Digital Ethics, and Lifestyle | Networking & Databases
• MS PowerPoint
• MS Excel: Creating a Worksheet and a Chart | Formulas, Functions, and Formatting | Working with Large Worksheets, Charting, What-if Analysis | Performing Calculations with Formulas and Functions | Analyzing Data with PivotTables
• MS Access: Database and Databases

• Edited “The Five Fs to Creating Your Ideal Marriage” book by Dr Blessing Ishomo.
• Blog post and social media content writing for Married Life Management, UK.
• Curated social media content for Queentoriah Fashion House.
• Prepared convocation speeches for the Executive Director, Newgate College of Health Technology, Minna.
• Refined company profile and developed proposal for Tees 4 Great Kitchen.

• Instructed students in selecting and using library materials.
• Oversaw, coordinated, and provided library services for both staff and students.
• Cataloged books for the library collection.
• Processed and shelved library materials.
• Conducted a“Self-Series” seminar to help students discover themselves and build their self-awareness and confidence.
• Anchored book reading sessions for Junior Students to help cultivate reading culture.
• Student Affairs Member: Planned and implemented Personal Development Programs for boarding students.

• Conducted daily updates to social media profiles to boost company online presence.
• Referred 80+ young ladies to participate in the Step-Up edition of the FAM self-esteem module.
• Created content for a blog post to commemorate the UN’s 16 days of activism against Gender-Based Violence.
• Organized the “Beyond Borders” project to teach self-esteem and its importance to secondary school girls.
• Invited to speak on FAM Instagram Live Programs.
• Awarded the most astounding Social Media Volunteer.
• 1000 Social Impact Challenge Winner.

• Worked with the Client, Account Management, Operations, Human Resources, and Technology to develop, recommend, and implement training programs to meet training objectives
• Provided coaching and mentoring to employees.
• Trained and mentored over 2500 new and tenured personnel to fulfill various roles.
• Developed instructional materials in alignment with quality guidelines and performance objectives.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Coordinated training schedules across site with supervisors and managers to optimize training initiatives and work-flow management.
• Conducted training for new hire batches and refresher batches of trainees; this includes all systems, products, and industry-specific training.
• Participated in team calls, Clients’ calls, and synergy conference escalation.
• Pioneered the development of an improved system for following up with dissatisfied customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled 250+ daily customer inquiries and suggestions courteously and professionally.
• Resolved Customer product and service complaints.
• Served as Subject Matter Expert for new intakes.
• Increased customer satisfaction by providing complete and accurate information on inquiries, requests, and complaints.

• Maintained confidentiality and observed data protection guidelines.
• Ensured formal and informal project monitoring reports were submitted promptly and efficiently.
• Assisted in the development of formats for effective and clear reporting.
• Responsible for the timely collection of records, entering data into the MIS system, and verifying data and reporting.