Hannah Haarsma
Grand Rapids,MI
Summary
Determined and passionate about providing excellent customer & client service by maintaining and promoting professionalism, organization, communication and cheerfulness
Overview
10
10
years of professional experience
Work History
Receptionist (DOFI)
Integrity Tax Group
01.2024 - Current
- Welcome clients upon their arrival
- Answer incoming calls and transfer to appropriate team member
- Maintain organization of waiting room
- Scan and/or process correspondence received from client
- Accurately enter data into tax client software
- Complete tasks assigned by Tax advisors
- Assist clients & advisors with appointment scheduling
- Monitor incoming and outgoing clients
- Responsible to perform close out procedures for evening shift to maintain orderly and cleanly office environment.
Cashier
Hobby Lobby
09.2023 - Current
- Assist customers to finalize their purchases
- Answer any customer concerns or queries
- Anticipate customer needs and fulfill them as able
- Process returns and exchanges
- Assisted high levels of customers during holiday season
- Restock all returns or unwanted purchases
- Contribute to maintain organization of store
Wholesale Manager
Reformation Heritage Books
03.2022 - 08.2023
- Managed wholesale orders and customer correspondence
- Accurately picked and packed customer orders
- Processed customer payments
- Ensured that each order was correctly invoiced
- Performed record keeping in Excel and Microsoft Word
- Scheduled and managed freight pickups
- Responsible to add new wholesale customers and introduce them to company's terms and discounts
- Loaded and unloaded freight for incoming and outgoing shipments
- Became certified to operate forklift in the warehouse
- Assisted auditors during annual inventory performance to ensure accuracy and precision
- Performed inventory of shipping supplies for entire warehouse.
Shipping Assistant
Reformation Heritage Books
12.2019 - 03.2022
- Packaged and labeled approximately 100-200 book orders per day
- Checked orders to confirm accurately selected by order selectors
- Performed deliveries and pickup of books
- Cleaned, restocked, and organized retail products
- Responsible for maintaining organization of shipping area
- Assisted mail carriers upon arrival for pick-ups and drop-offs.
Beekeeping Assistant
AH Apiaries
01.2014 - 06.2019
- Analyzed and monitored hive status
- Implemented care plan as directed by manager
- Assisted with honeybee transportation by driving them via truck and trailer to needed locations
- Operated Forklift for loading/unloading of hives & bee equipment
- Bought supplies for bee food and bee treatment
- Assisted in pulling and harvesting honey
- Cleaned and organized bee equipment and site of operation.
Education
Highschool Diploma -
Homeschooled
Grand Rapids, MI06.2017
Skills
- Customer Service
- Interpersonal Skills
- Problem Solving
- Attention to Detail
Volunteer Positions
- Volunteer, 06/01/18, 08/31/18, Pregnancy Resource Center, Grand Rapids, MI
- Volunteer, 03/01/19, 05/31/19, Pregnancy Resource Center, Grand Rapids, MI
- Volunteer, 09/01/19, 08/31/20, Alpha Women's Center, Grand Rapids, MI
Timeline
Receptionist (DOFI)
Integrity Tax Group
01.2024 - Current
Cashier
Hobby Lobby
09.2023 - Current
Wholesale Manager
Reformation Heritage Books
03.2022 - 08.2023
Shipping Assistant
Reformation Heritage Books
12.2019 - 03.2022
Beekeeping Assistant
AH Apiaries
01.2014 - 06.2019
Highschool Diploma -
Homeschooled
Similar Profiles
Lisa AndersonLisa Anderson
Office Admin/Receptionist Administrator at Integrity in Tax & Accounting, LLC andOffice Admin/Receptionist Administrator at Integrity in Tax & Accounting, LLC and
CARRIE DALLASCARRIE DALLAS
Customer Service Representative at Integrity Tax Services INC.Customer Service Representative at Integrity Tax Services INC.
Muhammad FarhanMuhammad Farhan
Taxation Officer at TAX CARE (GA Tax Group LLC)Taxation Officer at TAX CARE (GA Tax Group LLC)
Charles C JohnsonCharles C Johnson
ELA Instructor at SANKOFA Stem Academy (a Program of STEM GREENHOUSE)ELA Instructor at SANKOFA Stem Academy (a Program of STEM GREENHOUSE)
Jessica ParksJessica Parks
Home Help Provider at DHSHome Help Provider at DHS