Hannah R. Wardell
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Instacart
Shopper, Instacart
Los Angeles, CA
01.2021 - Current
- Provide in store shopping, same-day delivery, and pickup services.
- Take on batches for customers and complete service in a timely manner.
- Communicate efficiently with customers to make sure they get exactly what they want.
- Efficiently make exchanges and refunds.
- Practice food safety and abide by Instacart guidelines.
- Practice excellent customer service while maintaining boundaries for both myself and customers.
- Practice excellent multitasking and organizational skills.
Content Writer
Buffalo Spree Magazine
Buffalo, NY
07.2020 - 07.2020
- Creatively featured in multiple "RECIPE OF THE WEEK" publications during July.
- Using Wordpress I worked with the website designer to create the features design for publication.
- Cooked and Shot food used in the publicized feature.
- Wrote and submitted in-depth recipe ingredients list as well as instructions used in the publicized feature.
Assistant Operations Manager
Black Cat Jazz Club
San Francisco, CA
01.2020 - 05.2020
- Manager all daily administrative duties and miscellaneous tasks.
- Oversee all new hiring, onboarding and staffing.
- Add all new employees to Aloha (POS), Comp Sheet, Tip Comp Log, and Schedulefly.
- Collect and file new hire paper work.
- Update/edit all time punch-ins for staff as needed.
- Responsible for editing Black Cat music calendar using Wordpress.
- Book performing artists flights.
- Create and print performing artist posters daily in adobe photoshop.
- Create social media postings.
- Create language format for third party listings and post weekly.
- Create and print cocktail menu for bar program.
- Oversee daily operations maintenance tasks.
- Oversee owner Fritz's priority to do list.
- Assist and fill in Maitre d'/ host position as needed: Check-in, receive, and seat guest using Opentable.
- Handle all reservations.
- Handle cash and ticket sales using Square App.
- Create daily end of night numbers spreadsheet using Excel.
- Over see guest services: Answer phone calls, listen & respond to voice-mail on manger, events & host lines, respond to emails, call guests as needed, and ensure refunds.
- Give exceptional hospitality and appropriately represent Black Cat.
Event Lead
SF Parks Alliance
San Francisco, CA
11.2019 - 05.2020
- Led two month event based project for Annual "Night Bloom" series.
- Be on-call and assist project manager with all administrative tasks and projects.
- Delegating daily tasks and supervising ambassadors/ staff.
- Trouble shoot all team issues.
- Train new employees.
- Authority/ decision maker for admissions sector.
- Brainstorming and create event plans and concepts.
- Responsible for keeping up morale of ambassadors/ staff and giving out all breaks.
- Ensuring ambassadors /staff get in company Ubers at end of night.
- Main point of contact for vendors.
- Company setup duties: set up admissions tent, assign company devices to admissions staff, event feedback survey and end of night report, scheduling via Hub works, other office tasks.
- Company closing duties: see through closing protocol, lock up Conservatory with company keys, take home keys
- Trusted with responsibility of being last person on property.
Cocktail Server
Yoshi's Oakland Jazz Club
Oakland, CA
03.2019 - 09.2019
- Learn and familiarize myself with Yoshi's extensive Japanese food, sushi, and drink menu.
- Serve needs of multiple clients and large number of guests within a timely manner.
- Pouring Sake, wine, and other spirits, Coffee, tea and soft beverages.
- Taking orders and serving heavy cocktail platters with grace and finesse in crowded, loud, very fast paced environment.
- Self manage all duties and accurately report sales to Mangers at end of shift.
- Pre show Set-up and Post show Clean up.
- Side work.
Host
Bella Donna Estate Vineyards
Lodi, CA
06.2014 - 03.2019
- Greeting and checking in guest.
- Giving guest information on estate history.
- Giving guest tours of property.
- Manage reservations and over see all guest services using Airbnb app.
- Provide recommendations on local tourism, Lodi wineries, and food events.
Wine Tasting Specialist
Abundance Winery & Vineyards
Lodi, CA
05.2015 - 08.2017
- Greet customers promptly and courteously.
- Oversaw Tasting room and guide guest to wines they enjoy.
- Manage multiple parties.
- Bar duties/ pouring, stock inventory, bottle labeling, visual merchandising.
- Setup/clean up daily operations and special events.
- Water all indoor and outdoor flowers daily.
Server/Hostess
The Vintage
Lodi, CA
01.2015 - 05.2015
- Exceptional Hospitality and guest relationship maintenance.
- Memorize guest orders and communicate to lead chef.
- Serving/ food handling.
- Customer service duties.
- Clean/ sanitize all common areas (foyer, dinning room, etc).
Recreation Leader
Parks
San Francisco, CA
05.2013 - 02.2015
- Lead and supervise 4-5 year olds.
- Create and provide curriculum and instruction.
- Assist with program delivery.
- Communicate appropriately with children and their parents.
- Monitor students behavior and provide support.
- Perform facility monitoring work.
- Some office tasks.
- Customer service duties.
- Setup/up take down classes.
- On-site supervisor for co-workers.
Office Clerk Assistant
David Ghirarduzzi Taxes, LLC
San Francisco, CA
03.2012 - 01.2014
- Assemble tax documents.
- Assure accuracy and readiness for mailing.
- Performed administrative office tasks.
- Run errands and other miscellaneous assistance.
Education
Berklee School of Music
Skills
- Proficient Guitar playing
- Proficient Audio Production Knowledge
- Music Theory
- Interpersonal Communication
- Time Management
- Leadership
- Supervising
- Planning and Coordination
- MS Office
- Google Workspace
- WordPress Software Proficiency
- Active Listening
- Multitasking Abilities
- Flexible and Adaptable
- Dependable and Responsible
- Sales
Timeline
Instacart
Shopper, Instacart
01.2021 - Current
Content Writer
Buffalo Spree Magazine
07.2020 - 07.2020
Assistant Operations Manager
Black Cat Jazz Club
01.2020 - 05.2020
Event Lead
SF Parks Alliance
11.2019 - 05.2020
Cocktail Server
Yoshi's Oakland Jazz Club
03.2019 - 09.2019
Wine Tasting Specialist
Abundance Winery & Vineyards
05.2015 - 08.2017
Server/Hostess
The Vintage
01.2015 - 05.2015
Host
Bella Donna Estate Vineyards
06.2014 - 03.2019
Recreation Leader
Parks
05.2013 - 02.2015
Office Clerk Assistant
David Ghirarduzzi Taxes, LLC
03.2012 - 01.2014
Berklee School of Music