Experience in various forms of general dentistry and specialties–including sedation and implants
Knowledgeable in a range of dental procedures and their processes.
Proficient in Eaglesoft and Dentrix.
Knowledgeable of Google Workplace and Microsoft Office.
Certified in CPR, Radiology, and Coronal Polish.
Well-versed in insurance and verification of benefits, and creating and sending claims for reimbursement.
Specialties include attention to detail, schedule coordination, office management, and reporting on production and goals. I
Implementing new policies or programs to keep the business as efficient as possible.
Technologically literate and always looking for ways to learn and improve skills to benefit the workplace.
Receptive and eager to learn the latest technology, methods, and practices.
Overview
11
11
years of professional experience
Work History
Scheduling and Treatment Plan Coordinator
Precision Dental Briarwood
01.2024 - Current
Work with doctors, assistants, and hygienists to create a plan for patients' treatment and the phases in which it needs to be completed
Create treatment plans using appropriate procedure codes to reflect each service the patient needs
Verify insurance and eligibility for each patient, and use this information to accurately figure out treatment plans for various services
Discuss treatment plans with patients and schedule them accordingly, often for multiple phases of treatment at a time
Present financial options, and work with patients on getting approved for different payment types for their treatment
Take payments (including deposits for appointments) by phone and in person, and create itemized receipts for patients when necessary
Allocate payments to the appropriate procedures for accurate bookkeeping
Create claims and pre-authorizations by adding attachments and writing narratives in order to get reimbursement from patients' insurance
Follow up with insurance regarding claim payments or pre-authorizations that haven't been received
Assign assistants to specific doctors or procedures each day to utilize each of their skills to make the day more efficient
Adjusting the schedule and problem-solving throughout the day as needed
Work as the middle-man between patients and providers regarding treatment, prescriptions
Administrator
Assist to Succeed of Southern Kentucky
01.2024 - Current
Primary point of contact for all potential, current, and previous students
Meet with potential students to discuss class curriculum, expectations, and financial arrangements
Create lesson plans based on procedures being discussed each week
Prepare stations for clinical practice, based on the procedures being taught that week
Coordinate instructor schedules throughout the course-who will be lecturing and/or working with students in clinicals, assigning each to a procedure or topic of discussion depending on experience, etc
Stay in contact with dental offices and office managers who are in search of capable dental assistants to hire, and coordinate with them to schedule students for extern at their offices
Coordinate with guest speakers from different practices to discuss their profession that corresponds with what the students will be learning about that week
Create and update exams, quizzes, and homework that is assigned each week, and distribute to students as needed
Assign grades for all assignments, exams, and clinical competency each week
Stay in contact with students regarding grades, coursework, extern hours, applications, etc
Throughout the course, and after graduation as needed
Create and present final grading documents and certificates following completion of the class
Clinical and Scheduling Administrator and Implant Coordinator
Briarwood Dental
01.2018 - 12.2023
Work with doctors and hygienists to build their schedule based on preferred procedures and goals
Actively seek out proposed treatment to ensure that each day is productive and efficient
Monitor office production
Research and set up programs to implement for various office functions (consent form software, phone systems, CBCT scan applications, etc.)
Coordinate with the IT department, oral surgeons, and other healthcare facilities as needed for office functions
Discuss eligibility and benefits with insurance companies
Research and implement updated American Dental Association codes for various procedures
Create and figure large treatment plans based on patient insurance coverage
Discuss the course and nature of treatment with patients and schedule accordingly
Create detailed notes regarding patient interactions and consultations
Create and update protocol and consent forms
Oversee dental assistant schedules and manage time-off requests
Coordinate with the owner-doctor for hiring processes
Explain office functions and protocols with new dental assistant hires
Organize whole office meetings and training
Train staff members CT scan techniques and functions
Take detailed CT scans to determine if a patient is a candidate for implant placement (or any other invasive procedure)
Coordinated treatment for single implants, and implant retained dentures and bridges (along with necessary additions such as bone grafts, gum grafts, etc
As needed)
Coordinate and communicate with lab for surgical implant guides
Dental Assisting Instructor
Assist to Succeed of Southern Kentucky
01.2017 - 12.2023
Present lectures to students on the following subjects: Introduction to assisting and working in a dental office, Radiation safety and theory, Sedation dentistry-including nitrous administration, Front office and phone techniques, Interview techniques and what to include in resumes, Insurance terminology and uses
Setup and administer exams and quizzes to complete course
Setup stations for practical portion of the course
Administer exams for certification of radiology and overall assisting registration
Assistant Softball Coach
Edmonson County High School
10.2020 - 05.2022
Instructed players and organized practice activities
Used knowledge of the game of softball to help players improve and make necessary corrections-specifically those in the catcher position
Taught players proper techniques and offensive and defensive strategies to be competitive
Sedation Dentistry Assistant and Coordinator
Briarwood Dental
06.2019 - 05.2021
Schedule and carry out sedation consultations to determine whether a patient is a good candidate
Create detailed notes about consultations and patient interactions
Discuss possible risks and outcomes of sedation with patients prior to appointments
Organize and record sedation medication and equipment inventory
Discuss medication instructions with patients as prescribed by the doctor
Begin IV lines on patients during procedures
Monitor and document patient vital signs throughout sedation procedures
Registered Dental Assistant
Briarwood Dental
07.2016 - 06.2018
Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
Staged tray for procedures by arranging dental instruments and equipment
Performed general chair-side duties to assist with various forms of patient treatment, including restorative, endodontic, and oral surgery procedures
Assisted dentists by passing instruments, suctioning, and mixing materials for fillings, crown preparations, and impressions
Educated patients on postoperative care, including how to protect dental work and boost healing
Took diagnostic radiographs following strict patient protective rules
Entered accurate patient treatment data into their chart using Eaglesoft software, while following privacy laws
Placed permanent and temporary fillings and made temporary crowns
Regularly attended dental society and treatment meetings
Dental Office Receptionist
Briarwood Dental
02.2014 - 06.2018
Successfully completed OSHA, ADA, and HIPAA compliance training
Developed and implemented basic individualized care plans for patients
Contact insurance companies to get summaries of eligibility and benefits
Assisted patients in completing necessary forms and documents
Scheduled and handled canceled appointments using Eaglesoft dental software
Maintained and managed patient records in compliance with security regulations
Prepared claim forms to be sent to insurance companies
Administered referrals to other medical specialists
Politely answered phones to discuss appointments and treatments with patients
Maintained clear organized dental records and reports
Scanned documents into computer and imported to patient chart
Checked in and checked out patients and took payments in person and by phone
Education
Bachelor of Science - Health Sciences
Western Kentucky University
Bowling Green, KY
05-2017
Registered Dental Assistant Certification - Dental Assistant Training
Assist To Succeed of Southern Kentucky
Bowling Green, KY
09-2016
Continued Education - Dentistry
Varies
Skills
HIPAA compliance
Team management and Supervision
Complex Problem Solving
Schedule Coordination for Multiple Providers and Treatment Types
Building providers’ schedules to reach specific production goals
Production Monitoring for daily, monthly, and yearly goals
Knowledge of ADA codes and procedure groups
Creating and sending dental claims for reimbursement
Account Reconciliation
Creating and discussing plans for patient treatment
Discussing patient financial arrangements
Excellent Customer Service
Timeline
Scheduling and Treatment Plan Coordinator
Precision Dental Briarwood
01.2024 - Current
Administrator
Assist to Succeed of Southern Kentucky
01.2024 - Current
Assistant Softball Coach
Edmonson County High School
10.2020 - 05.2022
Sedation Dentistry Assistant and Coordinator
Briarwood Dental
06.2019 - 05.2021
Clinical and Scheduling Administrator and Implant Coordinator
Briarwood Dental
01.2018 - 12.2023
Dental Assisting Instructor
Assist to Succeed of Southern Kentucky
01.2017 - 12.2023
Registered Dental Assistant
Briarwood Dental
07.2016 - 06.2018
Dental Office Receptionist
Briarwood Dental
02.2014 - 06.2018
Bachelor of Science - Health Sciences
Western Kentucky University
Registered Dental Assistant Certification - Dental Assistant Training