Hannah Ruth Clemmons
Smiths Grove,KY
Summary
- Experience in various forms of general dentistry and specialties–including sedation and implants
- Knowledgeable in a range of dental procedures and their processes.
- Proficient in Eaglesoft and Dentrix.
- Knowledgeable of Google Workplace and Microsoft Office.
- Certified in CPR, Radiology, and Coronal Polish.
- Well-versed in insurance and verification of benefits, and creating and sending claims for reimbursement.
- Specialties include attention to detail, schedule coordination, office management, and reporting on production and goals. I
- Implementing new policies or programs to keep the business as efficient as possible.
- Technologically literate and always looking for ways to learn and improve skills to benefit the workplace.
- Receptive and eager to learn the latest technology, methods, and practices.
Overview
11
11
years of professional experience
Work History
Scheduling and Treatment Plan Coordinator
Precision Dental Briarwood
Bowling Green, KY
01.2024 - Current
- Work with doctors, assistants, and hygienists to create a plan for patients' treatment and the phases in which it needs to be completed
- Create treatment plans using appropriate procedure codes to reflect each service the patient needs
- Verify insurance and eligibility for each patient, and use this information to accurately figure out treatment plans for various services
- Discuss treatment plans with patients and schedule them accordingly, often for multiple phases of treatment at a time
- Present financial options, and work with patients on getting approved for different payment types for their treatment
- Take payments (including deposits for appointments) by phone and in person, and create itemized receipts for patients when necessary
- Allocate payments to the appropriate procedures for accurate bookkeeping
- Create claims and pre-authorizations by adding attachments and writing narratives in order to get reimbursement from patients' insurance
- Follow up with insurance regarding claim payments or pre-authorizations that haven't been received
- Assign assistants to specific doctors or procedures each day to utilize each of their skills to make the day more efficient
- Adjusting the schedule and problem-solving throughout the day as needed
- Work as the middle-man between patients and providers regarding treatment, prescriptions
Administrator
Assist to Succeed of Southern Kentucky
Bowling Green, KY
01.2024 - Current
- Primary point of contact for all potential, current, and previous students
- Meet with potential students to discuss class curriculum, expectations, and financial arrangements
- Create lesson plans based on procedures being discussed each week
- Prepare stations for clinical practice, based on the procedures being taught that week
- Coordinate instructor schedules throughout the course-who will be lecturing and/or working with students in clinicals, assigning each to a procedure or topic of discussion depending on experience, etc
- Stay in contact with dental offices and office managers who are in search of capable dental assistants to hire, and coordinate with them to schedule students for extern at their offices
- Coordinate with guest speakers from different practices to discuss their profession that corresponds with what the students will be learning about that week
- Create and update exams, quizzes, and homework that is assigned each week, and distribute to students as needed
- Assign grades for all assignments, exams, and clinical competency each week
- Stay in contact with students regarding grades, coursework, extern hours, applications, etc
- Throughout the course, and after graduation as needed
- Create and present final grading documents and certificates following completion of the class
Clinical and Scheduling Administrator and Implant Coordinator
Briarwood Dental
Bowling Green, KY
01.2018 - 12.2023
- Work with doctors and hygienists to build their schedule based on preferred procedures and goals
- Actively seek out proposed treatment to ensure that each day is productive and efficient
- Monitor office production
- Research and set up programs to implement for various office functions (consent form software, phone systems, CBCT scan applications, etc.)
- Coordinate with the IT department, oral surgeons, and other healthcare facilities as needed for office functions
- Discuss eligibility and benefits with insurance companies
- Research and implement updated American Dental Association codes for various procedures
- Create and figure large treatment plans based on patient insurance coverage
- Discuss the course and nature of treatment with patients and schedule accordingly
- Create detailed notes regarding patient interactions and consultations
- Create and update protocol and consent forms
- Oversee dental assistant schedules and manage time-off requests
- Coordinate with the owner-doctor for hiring processes
- Explain office functions and protocols with new dental assistant hires
- Organize whole office meetings and training
- Train staff members CT scan techniques and functions
- Take detailed CT scans to determine if a patient is a candidate for implant placement (or any other invasive procedure)
- Coordinated treatment for single implants, and implant retained dentures and bridges (along with necessary additions such as bone grafts, gum grafts, etc
- As needed)
- Coordinate and communicate with lab for surgical implant guides
Dental Assisting Instructor
Assist to Succeed of Southern Kentucky
Bowling Green, KY
01.2017 - 12.2023
- Present lectures to students on the following subjects: Introduction to assisting and working in a dental office, Radiation safety and theory, Sedation dentistry-including nitrous administration, Front office and phone techniques, Interview techniques and what to include in resumes, Insurance terminology and uses
- Setup and administer exams and quizzes to complete course
- Setup stations for practical portion of the course
- Administer exams for certification of radiology and overall assisting registration
Assistant Softball Coach
Edmonson County High School
Brownsville, KY
10.2020 - 05.2022
- Instructed players and organized practice activities
- Used knowledge of the game of softball to help players improve and make necessary corrections-specifically those in the catcher position
- Taught players proper techniques and offensive and defensive strategies to be competitive
Sedation Dentistry Assistant and Coordinator
Briarwood Dental
Bowling Green, KY
06.2019 - 05.2021
- Schedule and carry out sedation consultations to determine whether a patient is a good candidate
- Create detailed notes about consultations and patient interactions
- Discuss possible risks and outcomes of sedation with patients prior to appointments
- Organize and record sedation medication and equipment inventory
- Discuss medication instructions with patients as prescribed by the doctor
- Begin IV lines on patients during procedures
- Monitor and document patient vital signs throughout sedation procedures
Registered Dental Assistant
Briarwood Dental
Bowling Green, KY
07.2016 - 06.2018
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment
- Staged tray for procedures by arranging dental instruments and equipment
- Performed general chair-side duties to assist with various forms of patient treatment, including restorative, endodontic, and oral surgery procedures
- Assisted dentists by passing instruments, suctioning, and mixing materials for fillings, crown preparations, and impressions
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Took diagnostic radiographs following strict patient protective rules
- Entered accurate patient treatment data into their chart using Eaglesoft software, while following privacy laws
- Placed permanent and temporary fillings and made temporary crowns
- Regularly attended dental society and treatment meetings
Dental Office Receptionist
Briarwood Dental
Bowling Green, KY
02.2014 - 06.2018
- Successfully completed OSHA, ADA, and HIPAA compliance training
- Developed and implemented basic individualized care plans for patients
- Contact insurance companies to get summaries of eligibility and benefits
- Assisted patients in completing necessary forms and documents
- Scheduled and handled canceled appointments using Eaglesoft dental software
- Maintained and managed patient records in compliance with security regulations
- Prepared claim forms to be sent to insurance companies
- Administered referrals to other medical specialists
- Politely answered phones to discuss appointments and treatments with patients
- Maintained clear organized dental records and reports
- Scanned documents into computer and imported to patient chart
- Checked in and checked out patients and took payments in person and by phone
Education
Bachelor of Science - Health Sciences
Western Kentucky University
Bowling Green, KY05-2017
Registered Dental Assistant Certification - Dental Assistant Training
Assist To Succeed of Southern Kentucky
Bowling Green, KY09-2016
Continued Education - Dentistry
Varies
Skills
- HIPAA compliance
- Team management and Supervision
- Complex Problem Solving
- Schedule Coordination for Multiple Providers and Treatment Types
- Building providers’ schedules to reach specific production goals
- Production Monitoring for daily, monthly, and yearly goals
- Knowledge of ADA codes and procedure groups
- Creating and sending dental claims for reimbursement
- Account Reconciliation
- Creating and discussing plans for patient treatment
- Discussing patient financial arrangements
- Excellent Customer Service
Timeline
Scheduling and Treatment Plan Coordinator
Precision Dental Briarwood
01.2024 - Current
Administrator
Assist to Succeed of Southern Kentucky
01.2024 - Current
Assistant Softball Coach
Edmonson County High School
10.2020 - 05.2022
Sedation Dentistry Assistant and Coordinator
Briarwood Dental
06.2019 - 05.2021
Clinical and Scheduling Administrator and Implant Coordinator
Briarwood Dental
01.2018 - 12.2023
Dental Assisting Instructor
Assist to Succeed of Southern Kentucky
01.2017 - 12.2023
Registered Dental Assistant
Briarwood Dental
07.2016 - 06.2018
Dental Office Receptionist
Briarwood Dental
02.2014 - 06.2018
Bachelor of Science - Health Sciences
Western Kentucky University
Registered Dental Assistant Certification - Dental Assistant Training
Assist To Succeed of Southern Kentucky
Continued Education - Dentistry
Varies
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