Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Shields

Sandusky

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level supervisor position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
01.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Promoted additional items with beverages, increasing store sales.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Student Teacher

Bowling Green State University Firelands
08.2021 - Current
  • Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
  • Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
  • Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
  • Collaborated with colleagues to develop cross-curricular connections, reinforcing key concepts across subject areas.
  • Developed culturally responsive curriculum materials that acknowledged diverse perspectives and promoted inclusivity within the classroom setting.
  • Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Worked with classroom teacher to learn about current standards and best practices.
  • Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
  • Assisted in administering tests and other assessments to evaluate student progress.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Supervisor

Hotel Breakers: Starbucks
07.2020 - 10.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined drink preparation processes for increased efficiency and reduced wait times.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
  • Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
  • Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
  • Provided constructive feedback on store operations to management for continuous improvement initiatives.
  • Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Student Teacher

Sandusky High School
09.2018 - 03.2020
  • Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
  • Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
  • Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
  • Collaborated with colleagues to develop cross-curricular connections, reinforcing key concepts across subject areas.
  • Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
  • Incorporated real-world applications into lessons, making content relevant and relatable for students.
  • Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Worked with classroom teacher to learn about current standards and best practices.
  • Facilitated small group activities and one-on-one instruction to meet individual student needs.
  • Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Utilized various teaching techniques and strategies to engage students in learning.
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
  • Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
  • Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
  • Facilitated discussions and activities to promote student collaboration and engagement.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Restaurant Hostess

Olive Garden Restaurant
08.2019 - 02.2020
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Education

Bachelor of Science And/with Education Degree - Early Childhood Special Education

Bowling Green State University
Bowling Green, OH
04.2024

Associate of Applied Science - Early Childhood Special Education

Bowling Green State University
Bowling Green, OH
04.2022

High School Diploma -

Sandusky High School
Sandusky, OH
05.2020

Skills

  • Conflict Mediation
  • Adaptive and Creative
  • Food Preparation and Safety
  • Safe Food Handling Practices
  • New Hire Training
  • Resolving Complaints
  • Opening and Closing Coordination
  • Inventory Management
  • Suggestive Selling
  • Team Leadership
  • Guest Satisfaction
  • Product Display

Timeline

Barista

Starbucks
01.2023 - Current

Student Teacher

Bowling Green State University Firelands
08.2021 - Current

Supervisor

Hotel Breakers: Starbucks
07.2020 - 10.2022

Restaurant Hostess

Olive Garden Restaurant
08.2019 - 02.2020

Student Teacher

Sandusky High School
09.2018 - 03.2020

Bachelor of Science And/with Education Degree - Early Childhood Special Education

Bowling Green State University

Associate of Applied Science - Early Childhood Special Education

Bowling Green State University

High School Diploma -

Sandusky High School

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