Hannah Sofia Alfonso

• Efficiently managed front desk operations, including greeting clients, answering phone calls, and scheduling appointments to ensure smooth customer experience.

• Expertly handled customer inquiries and provided information regarding services, pricing, and appointment availability with friendly and professional demeanor.

• Maintained cleanliness and organization of the reception area and ensured a welcoming atmosphere for clients.

• Utilized computerized systems to manage client databases, appointments, and payments accurately and efficiently.

• Collaborated closely with nail technicians and other staff members to coordinate schedules and address client needs promptly.

• Used problem-solving and communication skills to troubleshoot and resolve customer issues in timely and professional manner

• Assisted customers with selecting best products to meet their needs

• Followed food safety protocols to ensure quality of products and customer health and safety

• Managed customer orders and ensured timely and accurate delivery of products

• Operated cash registers and processed payments efficiently and accurately

• Maintained clean and organized bakery display