Hannah W. Lifschin
Denville,NJ
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Front of House & Bar Manager
Minuteman Country Kitchen
Morristown, NJ
08.2022 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Facilitated daily meetings to discuss promotions, issues, service standards and team collaboration.
- Implemented company training programs to help employees follow best practices
- Complied with health codes, sanitation requirements and alcohol control policies
- Maintained detailed inventory of bar supplies and stocked work areas.
- Monitored patron alcohol consumption to encourage safety.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Manage closing duties, restock restaurant, deep cleaning, and reconciliation of cash drawer.
Food & Beverage Manager
Fiddlers Elbow Country Club
Bedminster, NJ
08.2021 - 08.2022
- Oversaw three different restaurant operations in the club, as well as the front desk and valet.
- Managed food and beverage operations for an upscale restaurant (200 guests a day), as well as a casual dining restaurant (400 guests a day), and banquets (20-1,000 guests a day).
- Coached staff on strategies to enhance performance and improve customer relations.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Maintained accurate records of daily transactions using point-of-sale systems.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored reservations to track incoming parties and special events.
- Supervised a team of six front desk agents, ensuring tasks were completed efficiently and effectively.
- Welcomed large volume of guests and improved overall customer service.
- Created detailed reports on the status of all events held within the facility.
- Created schedules for food and beverage service employees.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
Sales Intern
Dragonslayer Travel
Denver, CO
12.2020 - 05.2021
- Assisted in business development activities-i.e. direct mailings, zoom calls, preparing for conferences, etc.
- Created accurate spreadsheets of prospective client data and managed leads database.
- Efficiently monitored government sites on a daily bases for COVID reopening updates.
- Worked closely with company CEO to grow customer base through social media postings.
- Researched key accounts to target and develop mutually beneficial relationships.
- Performed market research activities such as distributing surveys and providing suggestions for future promotions.
Education
Bachelor of Science - Travel & Hospitality Management
Johnson & Wales University
Providence, RI05.2021
High School Diploma -
Morris County School of Technology
Denville, NJ06.2016
Skills
- Service-oriented mindset
- Outgoing personality
- Customer relations
- Supervisory skills
- POS system operations
- Team building
Affiliations
Johnson and Wales Women's Golf all Decade Team, 2016-2021
From Houses to Homes Volunteer, Summer 2013
American Hotel & Lodging Educational Foundation Scholarship, Recipient 2016
Timeline
Front of House & Bar Manager
Minuteman Country Kitchen
08.2022 - Current
Food & Beverage Manager
Fiddlers Elbow Country Club
08.2021 - 08.2022
Sales Intern
Dragonslayer Travel
12.2020 - 05.2021
Bachelor of Science - Travel & Hospitality Management
Johnson & Wales University
High School Diploma -
Morris County School of Technology
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