Hannah Watkins
Mesquite,TX
Summary
To secure an invigorating position in a reputable organization and confidently expand knowledge and skills. Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
Work History
Gifts Outfitter
Bass Pro Shops Outdoor World
09.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Created Displays with Product knowledge and placement.
- Remove fixtures and add fixtures when needed for layout and display.
- Follow Photo display images for fixture layouts.
- Add and create signs for item sales.
- Sticker discontinued items so the customer knows the new price
- Rearrange Displays when the item is out of stock or when a new item is added.
- Hang clothing on fixtures and make sure they have a size marker.
- Fold and size shirts and place designated cubical.
- Fill out the defective merchandise sheet when the item is broken, and bring it to the downstairs backstock.
- Fill out the Known Theft sheet at Customer Service if you find stolen items.
- Fill out the Negative inventory sheet and price change sheet, sign, and turn in.
- Managed time efficiently to complete all tasks within deadlines.
Break down freight when delivered, sticker item prices on needed to go out, and in boxes. - Items from freight still in boxes must be labeled, stuck with hashtag stickers, and put in backstock.
- Made sure every item displayed was neat and filled.
- Manage backroom cleanness by throwing away trash, and cardboard and sweeping floors.
- Organize the backroom layout throughout each section.
- Grab items from the backroom, unbox and sticker item prices, and put them out on displays.
- Assist customers on the sales floor in the department and direct them where they need to go.
- Promote Club perks and benefits to customers, and sign them up if interested.
- Helped customers with items in the department and recommended items that were best needed for them.
- Answer needed calls for the department at Customer Service.
- Grab returns from Customer Service, and put back items where there displayed.
- Items not from the department should be put up in the respectful return bin at Customer Service.
- Recover and fill the department at ending the shift
Brand Ambassador
American Eagle Outfitters
02.2024 - 09.2024
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained a clean, organized, and professional work environment.
- Established and maintained positive relationships with customers.
- Communicated product value, quality, and style to educate and entice potential customers.
- Assisted customers with clothing selections and provided fashion advice to help them make informed decisions.
- Managed inventory of dressing rooms, ensuring all garments were returned to proper locations on the sales floor.
- Performed regular cleaning duties in the dressing room area, including sweeping, mopping, and disinfecting surfaces as needed.
- Developed strong product knowledge to assist customers with sizing inquiries or specific garment details effectively.
- Managed customer returns efficiently by inspecting garments for damage and processing transactions according to store policy.
- Promoted store loyalty programs and special offers to customers while assisting them in the dressing room area, increasing overall engagement with company initiatives.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Helped upper management with remodel opening, and setting up displays.
- Processed shipments that were just delivered, unboxed items, sorted, sensor, and put items where needed to be located for back stock, or on the floor if needed.
- Signed customers for rewards system, and credit card.
- Checked out customers' items in an orderly manner, and did exchanges and returns as directed by the company.
Sales Associate
Bath & Body Works
12.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and informed them about the current sales
- Prepared merchandise for the sales floor by looking up SKU numbers in the system and marking sales on box
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about products
- Engaged with customers to build rapport and loyalty.
- Used in-store system to locate inventory and place pick-up orders for customers.
- Helped check out customers and made sure their shopping experience was great
- Signed up customers to loyalty programs
- Bagged up customers' products purchased when checking out
- Managed damaged product in the system and disposed of it
- Count how much inventory is available
- Demo new items for customers to try out
- Updated floor layout for next day, and changed items display for new release, or seasonal changes.
- Helped customers to pick up the items placed online
- Informed customers about upcoming releases of items and sales
- Checked out customers' items accordingly
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed returns, exchanges, and refunds following store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Spirit Halloween Store
10.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Dismantle peg boards, and get ready to take down.
- Putting items in box for inventory, and label box accordingly.
- Counted items for inventory and tape the box up.
- Put items in traveling pod accordingly from management.
Prepared Foods Team Member
McAllister's Deli
06.2021 - 07.2021
- Maintained high level of efficiency in fast-paced work environment.
- Prepared food items by following recipes and product directions.
- Prepared menu orders for customers, ensuring quality and visual presentation.
- Followed food safety practices and sanitation guidelines.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
Education
High School Diploma -
Dr John Horn High School
3300 E Cartwright Rd. Mesquite, Texas 7518106.2023
Skills
- Greeting and Directing
- Time management
- Organized
- Customer Service
- Product Merchandise/ Restocks
- Product Display/ Product Sales
- Inventory Control
- Merchandising Knowledge
- Teamwork and Collaboration
- Cash Register Operation
- Self Motivation
- Adaptability
- Attention to Detail
- Processing Shipment
- Customer Pick Up
Timeline
Gifts Outfitter
Bass Pro Shops Outdoor World
09.2024 - Current
Brand Ambassador
American Eagle Outfitters
02.2024 - 09.2024
Sales Associate
Bath & Body Works
12.2023 - 09.2024
Sales Associate
Spirit Halloween Store
10.2023 - 11.2023
Prepared Foods Team Member
McAllister's Deli
06.2021 - 07.2021
High School Diploma -
Dr John Horn High School
Similar Profiles
Melissa CarterMelissa Carter
Group Sales Manager at Bass Pro Shops Outdoor WorldGroup Sales Manager at Bass Pro Shops Outdoor World
Robbie LawsonRobbie Lawson
Retail Sales Outfitter at Bass Pro Shops Outdoor WorldRetail Sales Outfitter at Bass Pro Shops Outdoor World
Cynthia YeagerCynthia Yeager
Inventory Control Specialist at Bass Pro Shops Outdoor WorldInventory Control Specialist at Bass Pro Shops Outdoor World