Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hanna (Lily) Raymond

Norwalk

Summary

Dedicated caregiver with advanced CNA training and CPR certification, skilled in vital signs monitoring and effective communication. Successfully enhanced client well-being at Holland Farms through compassionate support and proactive engagement, fostering dignity and independence. Proven ability to resolve conflicts and maintain positive relationships, ensuring a safe and nurturing environment.

Overview

5
5
years of professional experience

Work History

In Home Nanny

Self Employed
Des Moines
10.2022 - 08.2024
  • Cared for infants by changing diapers, preparing bottles, monitoring sleep patterns, and providing emotional support.
  • Organized age-appropriate educational activities to stimulate learning and development.
  • Maintained cleanliness and organization of children's living spaces and play areas.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Adapted teaching methods based on individual needs of each child.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Monitored children's behavior and reported concerns and milestones to parents.

Caregiver

Holland Farms
Norwalk
10.2021 - 08.2022
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted clients with maintaining good personal hygiene.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Guest Service Representative

Extended Stay America
West Des Moines
10.2019 - 05.2022
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Resolved guest complaints in a professional manner.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered incoming calls from guests seeking reservations or general information.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Education

Associate of Science - Nursing

Des Moines Area Community College
Des Moines, IA
01-2028

High School Diploma -

Norwalk High School
Norwalk, IA
06-2019

Skills

  • CPR/AED Certified
  • Advanced CNA Training
  • Vital Signs Monitoring
  • Anatomy and Physiology
  • Medical Terminology
  • Strong Communication Skills
  • Empathy and Compassion
  • Teamwork and Collaberation
  • Critical Thinking

References

References available upon request.

Timeline

In Home Nanny

Self Employed
10.2022 - 08.2024

Caregiver

Holland Farms
10.2021 - 08.2022

Guest Service Representative

Extended Stay America
10.2019 - 05.2022

Associate of Science - Nursing

Des Moines Area Community College

High School Diploma -

Norwalk High School

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