Han Nan Chong

Waukee,IA

Summary

Personable and highly organized individual with more than 8 years of working in a fast paced customer service environment. Experienced in leading small teams, managing deadlines and committed to providing outstanding service.

Overview

years of professional experience

Work History

Receptionist

Hubbard Law Firm

05.2023 - Current

Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing, and filing documents.
Manage checking in and out legal abstracts.
Maintain good communication with real estate agents and loan officers to obtain documents needed for title orders.

Coordinator

Wynn Las Vegas

10.2022 - 04.2023

Gathered and organized materials to support operations.
Entered data, generated reports, and produced tracking documents.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Utilized proactive communication abilities to resolve employment-related disputes.

Studio Manager

Restoration Studio

05.2021 - 08.2022

Created policies and procedures for company and delivered company-wide training to employees.
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Implemented marketing strategies to promote studio to potential clients.
Handled accounting for payroll and billing.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Lead Teller

Wells Fargo

02.2014 - 05.2021

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Introduced customers to other bank team members to help meet financial needs.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Provided customers with appropriate literature on banking products and services.
Identified potential needs through observation, questioning and listening.

Education

University of Nevada

Las Vegas, NV

Skills

Administration and Reporting
Customer Inquiries
Employee Coaching and Motivation
Maintaining Clean Work Areas

Managing Operations and Efficiency
Scheduling and Coordinating
Employee Relationships

References

Emily Teliska - Catering Manager at Wynn Las Vegas

(702) 770-4761

Melissa Layman - Branch Manager at Wells Fargo

(702) 629-9735

Karli Berkland- Assistant Director at Wynn Las Vegas

Karli.Berkland@wynnlasvegas.com

Timeline