Han Nan Chong
Waukee,IA
Summary
Personable and highly organized individual with more than 8 years of working in a fast paced customer service environment. Experienced in leading small teams, managing deadlines and committed to providing outstanding service.
Overview
10
10
years of professional experience
Work History
Receptionist
Hubbard Law Firm
Urbandale, IA
05.2023 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Manage checking in and out legal abstracts.
- Maintain good communication with real estate agents and loan officers to obtain documents needed for title orders.
Coordinator
Wynn Las Vegas
Las Vegas, Nevada
10.2022 - 04.2023
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Utilized proactive communication abilities to resolve employment-related disputes.
Studio Manager
Restoration Studio
Las Vegas, NV
05.2021 - 08.2022
- Created policies and procedures for company and delivered company-wide training to employees.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Implemented marketing strategies to promote studio to potential clients.
- Handled accounting for payroll and billing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Teller
Wells Fargo
02.2014 - 05.2021
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Introduced customers to other bank team members to help meet financial needs.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customers with appropriate literature on banking products and services.
- Identified potential needs through observation, questioning and listening.
Education
University of Nevada
Las Vegas, NVSkills
- Administration and Reporting
- Customer Inquiries
- Employee Coaching and Motivation
- Maintaining Clean Work Areas
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Employee Relationships
Timeline
Receptionist
Hubbard Law Firm
05.2023 - Current
Coordinator
Wynn Las Vegas
10.2022 - 04.2023
Studio Manager
Restoration Studio
05.2021 - 08.2022
Lead Teller
Wells Fargo
02.2014 - 05.2021
University of Nevada