Hannaniah Whitley
Chicago,IL
Summary
Entrepreneurial professional with 13+ years of experience in junior marketing consulting, account management, and sales, with a strong focus on customer service excellence. Known for exceeding sales targets, fostering client relationships, and implementing effective marketing strategies. Adept at adapting to market trends, demonstrating an entrepreneurial spirit, and ensuring customer satisfaction. Skilled in communication, collaboration, and problem-solving. Eager to contribute a diverse skill set to community management, leveraging a customer-centric approach to create engaging and positive online communities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
TIMBL Fitness LLC
01.2011 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced membership retention through excellent customer service and follow-up consultations.
- Organize engaging fitness events and workshops that attract customers and increase community visibility.
- Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
- Partner with local businesses and schools to offer health and wellness classes that benefit both parties involved.
- Remain current with fitness trends and techniques to provide latest and most impactful workouts for clients.
Jr Marketing Consultant, Account Management
Public Thread Co
04.2020 - 03.2023
- Planned and executed events and marketing programs to increase qualified leads.
- Consulted with clients on business issues and developed innovative proposals.
- Achieved client vision and marketing objectives by collaborating with various departments.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Increased brand engagement by developing and implementing strategic social media content plans.
- Improved customer satisfaction by addressing concerns and answering questions in a timely manner on social media platforms.
- Streamlined communication processes by creating guidelines and best practices for social media interactions within the company.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
Account Executive
Aramark Uniform & Career Apparel
07.2020 - 11.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Education
Bachelor of Arts - Communications
Aquinas College
Grand Rapids, MI04.2014
Skills
Communication
- Account Management
- Conflict Resolution
- Creative Thinking
- Customer Service
- Adaptability
- Entrepreneurial Mindset
- Social Media Management
Certification
- Sprinklr Community Manager Pro
- Google IT Support
- UX/UI Certification
- Meta Social Media Marketing Professional
- Foundations of User Experience
- NASM PT
- AFAA Group Fitness
- American Heart Association Adult and Infant CPR/AED, First Aid
- 200hr RYT Yoga
Timeline
Account Executive
Aramark Uniform & Career Apparel
07.2020 - 11.2021
Jr Marketing Consultant, Account Management
Public Thread Co
04.2020 - 03.2023
Owner/Operator
TIMBL Fitness LLC
01.2011 - Current
Bachelor of Arts - Communications
Aquinas College
Similar Profiles
Ronaldo CelleRonaldo Celle
Brand Ambassador at Fitness Ventures LLC / Crunch FitnessBrand Ambassador at Fitness Ventures LLC / Crunch Fitness
Kevin Martin JrKevin Martin Jr
General Manager at Crunch Fitness- Fitness Ventures LLCGeneral Manager at Crunch Fitness- Fitness Ventures LLC
Ricardo OrozcoRicardo Orozco
Personal Training Director at Esporta Fitness / LA Fitness International LLCPersonal Training Director at Esporta Fitness / LA Fitness International LLC
Erika HarrisErika Harris
Home Care Provider at State of IllinoisHome Care Provider at State of Illinois
James WebbJames Webb
Vice President of IT at Hu-Friedy Mfg. Co LLCVice President of IT at Hu-Friedy Mfg. Co LLC