Hanna Porras
El Paso
Summary
Professional with extensive experience in client relations and support, demonstrating strong analytical problem-solving and conflict management skills. Proven ability to enhance customer satisfaction through effective service delivery strategies. Skilled leader in team building and communication, fostering collaboration to achieve results. Recognized for delivering exceptional service and optimizing time management to improve overall customer experience.
Overview
5
5
years of professional experience
Work History
Tearista
Tea2go
El Paso
09.2025 - Current
- Implemented creative problem-solving techniques to achieve high customer satisfaction.
- Resolved customer issues promptly, ensuring knowledgeable and friendly service.
- Recognized for delivering exceptional customer service and support consistently.
- Collaborated with diverse teams to address product and service-related challenges.
- Identified customer needs swiftly to enhance overall service delivery.
- Organized tasks effectively to meet and exceed established service goals.
- Managed inventory and supplies to guarantee availability as needed.
- Completed daily responsibilities efficiently while maintaining accuracy.
Activity Leader
YWCA
El Paso
09.2023 - 07.2025
- Organized activities for diverse community groups to enhance engagement and participation.
- Facilitated workshops promoting personal development and empowerment for participants.
- Supervised participants to maintain safety and compliance with guidelines.
- Provided guidance during recreational activities, fostering confidence among individuals.
- Developed age-appropriate lesson plans for weekly activities tailored to participants' needs.
- Instructed students with Autism using antecedent, behavior, and consequence evaluation protocol.
- Maintained accurate records of attendance, participation, and progress reports for effective tracking.
Shift Leader
Pizza Hut
El Paso
10.2020 - 02.2023
- Trained and mentored new team members on service standards to enhance performance.
- Supervised daily operations, ensuring strict compliance with company policies.
- Managed inventory levels and coordinated supply orders for optimal stock availability.
- Resolved customer complaints, significantly improving overall dining experience.
- Conducted regular quality checks on food preparation and presentation standards.
- Maintained cleanliness and organization of the restaurant to promote safety.
- Verified cash drawers during opening and closing shifts for accurate financial reporting.
- Delegated tasks effectively to maintain an organized work environment.
Education
High School Diploma -
Montwood High School
12000 Montwood Dr, El Paso, Tx 7993606-2021
Skills
- Client relations and support
- Inventory control
- Analytical problem solving
- Leadership and team building
- Quality control
- Community outreach
- Listening skills
- Decision-making abilities
- Conflict management
- Communication effectiveness
- Time optimization
References
References available upon request.
Timeline
Tearista
Tea2go
09.2025 - Current
Activity Leader
YWCA
09.2023 - 07.2025
Shift Leader
Pizza Hut
10.2020 - 02.2023
High School Diploma -
Montwood High School