Hi, I’m
Hannash Avera
Jacksonville,FL
Summary
Dynamic Certified Scrum Master and Senior Project Manager with over 20 years of extensive experience in the IT industry, specializing in the deployment of emerging technologies and software applications. Proven track record in sectors such as banking, finance, mortgage, and logistics reflects a commitment to delivery excellence and quality assurance. Expertise includes Agile methodologies such as Scrum, Kanban, and SAFe, along with strong capabilities in project leadership, business analysis, and system development. Skilled in planning and executing comprehensive project plans while leveraging exceptional leadership and organizational skills to guide teams toward achieving project milestones efficiently.
Overview
21
years of professional experience
1
Certification
Work History
Brooksource | CSX Corporation
Sr Agile Project Manager
05.2024 - 02.2025
Job overview
- Managed and led multiple logistics projects, achieving a 90% increase in team efficiency by applying Agile methodologies: Scrum, Kanban, and SAFe. Integrated cloud-native, noncloud-native, ServiceNow, Clarity HCM initiatives with MS Project financials, streamlining project management and achieving an 80% project completion rate. Managed and facilitated the scrum team's daily work including execution of Sprint Ceremonies (ie: Sprint Planning, Daily Stand-up, Sprint Review and Retrospective). Capturing and tracking sprint metrics (ie: team velocity, KPI), and being accountable for the continuous improvement of the scrum teams. Oversee breakdown of work into manageable sprints, resources, timelines, and budgets to achieve project goals and success. Proactively identifying and eliminating impediments. Facilitating clear communication, managing stakeholder expectations, and providing regular project status updates to ensure transparency. Assess, mitigate, and manage project risks to ensure successful project outcomes and deliverables.
CSX Corporation
Sr Agile Practitioner
04.2019 - 09.2022
Job overview
- Led and managed multiple teams to enhance team delivery and aligning with OneCSX objectives which included ServiceNow, Clarity HCM, and BigData/Hadoop initiatives. Coached, mentored, and facilitated team members' adoption of an Agile mindset, including ownership, self-management and empowerment. Facilitated key program and released implementation events, addressed tactical impediments, and ensured effective communication, maintaining quality delivery processes. Led medium to large-scale projects that catered to a field engineers and business units within time, budget, and specification. Managed a team and facilitated the forum scrum ceremonies which included execution of Sprint Ceremonies (ie: Sprint Planning, Daily Stand-up, Sprint Review and Retrospective). Contributed to Scrum of Scrums (SoS), Scrum Master Community of Practice (SMCoP), and similar forums for developing and peer coaching best practices.
CSX Corporation
Scrum Master/Sr Project Manager
07.2017 - 04.2018
Job overview
- Managed procurement relationships, coordinated various activities, and facilitated the Agile framework by implementing Scrum ceremonies. Conducted KPI assessments of the team's Scrum maturity, provided targeted coaching to advance their capabilities, and developed an engineering inventory metrics report pertaining mobile devices to the leadership team. Oversaw procurement relationships with vendors for more than 500 ruggedized laptops/mobile devices, resulting in improved cost efficiency and operational performance. Evaluated the team's Scrum maturity, advanced their proficiency through coaching, and facilitated Scrum ceremonies to enhance project execution. Engaged and aligned expectations with Delivery Team, Product Owner, and Leaders (Tech, Business) on key deliveries, goals, strategies, and initiatives. Coordinated procurement activities, defined contract deliverables, and provided metrics on laptops/mobile activities to senior leadership, enhancing project visibility and decision-making.
TEKsystems
Scrum Master/ Sr IT Project Manager
10.2016 - 07.2017
Job overview
- Managed several PTC cross-functional projects which included Data Warehousing ETL, CNDM and BOSS support. Achieving a 100% project completion rate by organizing SCRUM ceremonies and portfolio meetings. Improved reporting accuracy by 95% by producing and analyzing project reporting using Jira Dashboard and Backlog. Enhanced team efficiency by 90% by providing system administration for key CSX applications and facilitating team training.
Deutsche Bank/Alexion
Sr IT Project Manager
04.2016 - 10.2016
Job overview
- Succeeded implementing IHC control procedures, enabling effective management of portfolio-wide initiatives, including resource utilization, change control, and financial oversight. Focused on compliance with the United States banking regulations across all divisions significantly supported the organization's success. Analyzed project reports and processes to identify improvement opportunities and provided coaching and support to project managers in methodologies and best practices to enhance project delivery.
EverBank
IT Project Manager II/Release Manager
10.2014 - 04.2016
Job overview
- Oversaw a range of complex projects that engaged both technical and business stakeholders. Led the Agile transformation for Digital Mortgage Servicing and Banking solutions, successfully integrating mortgage servicing into a cohesive banking sign-on solution, thereby enhancing the user experience. Delivered projects as scheduled and within budget, employing SDLC and ALM methodologies to achieve project completion. Furthermore, collaborated with vendors to implement software releases, developed operational playbooks, created comprehensive dashboards, and produced essential documentation, all of which contributed to increased operational efficiency.
Citibank/ApTask
Sr IT Project Manager
08.2014 - 10.2014
Job overview
- Led multiple transformation deliverables in collaboration with the Data Digital, Core Custody Product and Technology. Supported the Custody Operations team by contributing to the Operations data model to support Risk Reduction commitments across the Custody Operations portfolio. Led deliverables working closely with technology and other project leads to deliver data required for metrics and key initiatives for Custody Operations. Agile creation implements project governance working closely with Product, Technology and Operations SMEs. Managed project governance, organization, delivery, planning and control, and risk and issue management.
Black Knight Financial Services
IT Project Manager II/Release Manager (Default Application/LoanSphere/MSP)
04.2012 - 05.2014
Job overview
- Managed several large-scale projects with budgets ranging from $1M to $25.5M, as well as smaller initiatives. Responsible for estimating project costs and creating documentation to support product releases and infrastructure maintenance in a Windows environment. Led complex enterprise solution projects, coordinate and managed release deadlines and address emerging issues. Engaged stakeholders to resolve scheduling conflicts related to changes and supporting both the Software Development Life Cycle (SDLC) and Agile methodologies.
CG Technology/Black Knight Financial
Sr. Consultant / IT Project Manager (MSP BofA, Chase, Wells Fargo)
10.2003 - 04.2012
Job overview
- Managed and maintained project plans, schedules, budgets, and resource allocations, and track project progress and performance against the baseline. Identified, managed, and escalated the project risks, issues, dependencies, and changes, and implement appropriate mitigation and contingency plans. Coordinated and facilitated the project meetings, workshops, reviews, and presentations, and ensure that the project documentation and artifacts are complete, accurate, and up to date. Report and demoed project status, milestones, achievements, and challenges to senior management and other stakeholders on a regular basis. Ensured project deliverables meet quality standards and expectations, and comply with relevant policies, procedures, and guidelines. Led and motivate the project team and foster a collaborative and productive work environment. Managed project closure process, including the handover, transition, and lessons learned.
Education
Project Management Institute
4-Day PMI: Project Management Program Training
01.2015
Florida State College at Jacksonville
Associate of Arts
01.2012
Florida Technical College
Vocational Diploma from Networking Administration (MCSE)
01.2000
Skills
- Agile Project Management
- Scrum
- Kanban
- CI/CD Deployment
- Cloud Development
- Application Programming Interfaces (API)
- Scaled Agile Framework
- Data Warehousing
- Project Management
- Salesforce
- PPM Tools
Certification
- Scrum Alliance | Scrum Master Certified (SMC) | 000917114
- Scrum Alliance | Certified Scrum Product Owner (CSPO) | 000917114
Timeline
Sr Agile Project Manager
Brooksource | CSX Corporation
05.2024 - 02.2025
Sr Agile Practitioner
CSX Corporation
04.2019 - 09.2022
Scrum Master/Sr Project Manager
CSX Corporation
07.2017 - 04.2018
Scrum Master/ Sr IT Project Manager
TEKsystems
10.2016 - 07.2017
Sr IT Project Manager
Deutsche Bank/Alexion
04.2016 - 10.2016
IT Project Manager II/Release Manager
EverBank
10.2014 - 04.2016
Sr IT Project Manager
Citibank/ApTask
08.2014 - 10.2014
IT Project Manager II/Release Manager (Default Application/LoanSphere/MSP)
Black Knight Financial Services
04.2012 - 05.2014
Sr. Consultant / IT Project Manager (MSP BofA, Chase, Wells Fargo)
CG Technology/Black Knight Financial
10.2003 - 04.2012
Florida State College at Jacksonville
Associate of Arts
Florida Technical College
Vocational Diploma from Networking Administration (MCSE)
Project Management Institute
4-Day PMI: Project Management Program Training