Hanna Storch
Oregon,WI
Summary
Hello, my name is Hanna Storch. I am a 21 year old female looking for new opportunities to excel in! I have been in the customer service industry for 6 years and I want to experience a new outlook on the service engagement spectrum. I crave learning, and I would love to put forth my energy into a company that is consistently growing and changing, since I have a very adaptable personality and mind!
Overview
4
4
years of professional experience
Work History
Service Manager
Hyvee
Fitchburg, WI
10.2023 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Customer Service Representative
Super Target Store
Fitchburg, WI
08.2022 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Received and processed payments from customers in the form of cash, checks, credit cards and money orders.
- Maintained a clean and organized workspace according to company standards.
Customer Service Representative
Walgreens
Platteville, WI
03.2022 - 08.2022
- Checked prices and product codes of goods against invoices, receipts or other documents to verify accuracy.
- Responded to customers' questions regarding store policies and services.
- Counted money in cash drawers at beginning and end of shifts to ensure accuracy of funds.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
Super Target Store
Fitchburg, WI
02.2020 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Verona Area High School
Verona, WI06-2021
Some College (No Degree) - Biology
University of Wisconsin - Stevens Point
Stevens Point, WISome College (No Degree) - Forensic Science
University of Wisconsin - Platteville
Platteville, WISkills
- Personable
- Proactive listener
- Adaptability
- Empathetic
- Problem solving
- Communication
- Leadership
- Emotionally intelligent
- Attentive
- Patient
- Organized
- Shift Scheduling
- Customer Service Management
- Employee Training and Development
- Staff Supervision
- Performance Evaluations
- Policy and Procedure Enforcement
Affiliations
- High School Dance Team (2017-2021)
- Kehl Dance Traveling Team (2013-2020)
Timeline
Service Manager
Hyvee
10.2023 - Current
Customer Service Representative
Super Target Store
08.2022 - 10.2023
Customer Service Representative
Walgreens
03.2022 - 08.2022
Customer Service Representative
Super Target Store
02.2020 - 08.2021
High School Diploma -
Verona Area High School
Some College (No Degree) - Biology
University of Wisconsin - Stevens Point
Some College (No Degree) - Forensic Science
University of Wisconsin - Platteville
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