Hanne Adelman
Kingman,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Home Care Coordinator
Prileo Home Care
2022.08 - 2023.09
- Created customized care plans, working with case managers, clients, and family to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted client visits and employee evaluations, identifying potential problems and ensure clients received the contracted services.
- Responsible for staff's compliance to CPR/First Aid, TB tests and other requirements.
Caregiver
Prileo Home Care
2018.07 - 2022.08
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Self-employed
2013.02 - 2018.09
- Assisted clients with daily living needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiver and Cook
Callens Outreach
2011.05 - 2013.02
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Gift Shop Manager and Front Desk Employee
Arizona Historical Society Museum
2008.10 - 2011.05
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Greeted visitors, informed about the different exhibits
Collections Agent
Nationwide
2008.01 - 2008.10
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Entered client details and notes into system for interdepartmental access and review.
Dispatcher
Coach Net
2003.03 - 2007.11
- Worked in call center environment handling inbound calls and manual outbound calls.
- Utilized customer feedback to improve customer service.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched service.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Dispatched service according to customer needs.
- Provided customers with information on products and services.
- Maintained updated and detailed records of calls in physical and electronic database.
High School Registrar and School Librarian
Desert Technology High School
1998.10 - 2003.02
- Monitored student progress and implemented intervention strategies to support student success.
- Communicated with parents to encourage active parental participation in education.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Verified student grades, attendance and schedules.
- Counseled students about rules and policies during school assemblies.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Established School Library. Purchased books and periodicals. Catalogued material, Provided relevant literature for teachers and students.
Librarian
University Of Oslo, Department For Social Sciences
1994.06 - 1998.05
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich instruction.
- Located requested books on shelves and in library database and fetched items for patrons.
- Researched, planned, and set up attractive and informative library exhibits.
- Managed reserve desk collection of reference materials.
- Instructed students on research techniques and use of online resources.
- Greeted patrons warmly and offered to assist with issues or needs.
- Educated library patrons about policies for checking out materials and using resources.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Tracked loans of media equipment and materials.
- Notified supervisors when major equipment repairs were needed.
- Searched, retrieved, and catalogued material for Nordic Bibliography on Youth, Youth Policies, and Youth Politics.
Library Assistant
University Of Oslo, Department Of Social Sciences
1992.01 - 1994.06
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Set up computer and digital device access, providing assistance with use and operation.
- Utilized computer databases to locate library materials.
- Provided basic computer assistance to help patrons access needed resources.
- Marketed library's many services to visitors and patrons through active communication.
- Assisted with interlibrary loans to facilitate flow of information and resources between libraries.
Education
Bachelor of Science - Psychology - Completed 3 Years Credits
Grand Canyon University
Phoenix, AZBachelor of Science - Library And Information Science
Oslo College
Oslo, NorwaySkills
- Employee Recruitment, Hiring and Training
- Compliance
- Staff Supervision
- Inventory Management
- Student Registration and Counseling
- Federal, State, and Local Regulations Adherence
- Customer Service and Service Dispatch
- Data Entry
- English and Norwegian Fluency
- Microsoft Office and Various Databases
Languages
English
Full Professional
Norwegian
Native or Bilingual
Timeline
Home Care Coordinator
Prileo Home Care
2022.08 - 2023.09
Caregiver
Prileo Home Care
2018.07 - 2022.08
Caregiver
Self-employed
2013.02 - 2018.09
Caregiver and Cook
Callens Outreach
2011.05 - 2013.02
Gift Shop Manager and Front Desk Employee
Arizona Historical Society Museum
2008.10 - 2011.05
Collections Agent
Nationwide
2008.01 - 2008.10
Dispatcher
Coach Net
2003.03 - 2007.11
High School Registrar and School Librarian
Desert Technology High School
1998.10 - 2003.02
Librarian
University Of Oslo, Department For Social Sciences
1994.06 - 1998.05
Library Assistant
University Of Oslo, Department Of Social Sciences
1992.01 - 1994.06
Bachelor of Science - Psychology - Completed 3 Years Credits
Grand Canyon University
Bachelor of Science - Library And Information Science
Oslo College
Similar Profiles
Noora KochiNoora Kochi
Caregiver at Prileo Home Care Home Care WebCaregiver at Prileo Home Care Home Care Web
Yanetsi Lazara Ramos PerezYanetsi Lazara Ramos Perez
Home Health Aide at United Home Care Services , Lesly Home CareHome Health Aide at United Home Care Services , Lesly Home Care
Jada JohnsonJada Johnson
Professional Caregiver at Synergy Home Care, Home Health CareProfessional Caregiver at Synergy Home Care, Home Health Care