Hanne Adelman
Kingman,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Home Care Coordinator
Prileo Home Care
08.2022 - 09.2023
- Created customized care plans, working with case managers, clients, and family to assess and meet individual needs.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted client visits and employee evaluations, identifying potential problems and ensure clients received the contracted services.
- Responsible for staff's compliance to CPR/First Aid, TB tests and other requirements.
Caregiver
Prileo Home Care
07.2018 - 08.2022
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver
Self-employed
02.2013 - 09.2018
- Assisted clients with daily living needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Caregiver and Cook
Callens Outreach
05.2011 - 02.2013
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Gift Shop Manager and Front Desk Employee
Arizona Historical Society Museum
10.2008 - 05.2011
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Greeted visitors, informed about the different exhibits
Collections Agent
Nationwide
01.2008 - 10.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Documented customer payment interactions and account statuses for future reference.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Entered client details and notes into system for interdepartmental access and review.
Dispatcher
Coach Net
03.2003 - 11.2007
- Worked in call center environment handling inbound calls and manual outbound calls.
- Utilized customer feedback to improve customer service.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched service.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Dispatched service according to customer needs.
- Provided customers with information on products and services.
- Maintained updated and detailed records of calls in physical and electronic database.
High School Registrar and School Librarian
Desert Technology High School
10.1998 - 02.2003
- Monitored student progress and implemented intervention strategies to support student success.
- Communicated with parents to encourage active parental participation in education.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Verified student grades, attendance and schedules.
- Counseled students about rules and policies during school assemblies.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Established School Library. Purchased books and periodicals. Catalogued material, Provided relevant literature for teachers and students.
Librarian
University Of Oslo, Department For Social Sciences
06.1994 - 05.1998
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich instruction.
- Located requested books on shelves and in library database and fetched items for patrons.
- Researched, planned, and set up attractive and informative library exhibits.
- Managed reserve desk collection of reference materials.
- Instructed students on research techniques and use of online resources.
- Greeted patrons warmly and offered to assist with issues or needs.
- Educated library patrons about policies for checking out materials and using resources.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Tracked loans of media equipment and materials.
- Notified supervisors when major equipment repairs were needed.
- Searched, retrieved, and catalogued material for Nordic Bibliography on Youth, Youth Policies, and Youth Politics.
Library Assistant
University Of Oslo, Department Of Social Sciences
01.1992 - 06.1994
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Processed library card applications and maintained patron records with accurate contact information.
- Set up computer and digital device access, providing assistance with use and operation.
- Utilized computer databases to locate library materials.
- Provided basic computer assistance to help patrons access needed resources.
- Marketed library's many services to visitors and patrons through active communication.
- Assisted with interlibrary loans to facilitate flow of information and resources between libraries.
Education
Bachelor of Science - Psychology - Completed 3 Years Credits
Grand Canyon University
Phoenix, AZBachelor of Science - Library And Information Science
Oslo College
Oslo, NorwaySkills
- Employee Recruitment, Hiring and Training
- Compliance
- Staff Supervision
- Inventory Management
- Student Registration and Counseling
- Federal, State, and Local Regulations Adherence
- Customer Service and Service Dispatch
- Data Entry
- English and Norwegian Fluency
- Microsoft Office and Various Databases
Languages
English
Full Professional
Norwegian
Native or Bilingual
Timeline
Home Care Coordinator
Prileo Home Care
08.2022 - 09.2023
Caregiver
Prileo Home Care
07.2018 - 08.2022
Caregiver
Self-employed
02.2013 - 09.2018
Caregiver and Cook
Callens Outreach
05.2011 - 02.2013
Gift Shop Manager and Front Desk Employee
Arizona Historical Society Museum
10.2008 - 05.2011
Collections Agent
Nationwide
01.2008 - 10.2008
Dispatcher
Coach Net
03.2003 - 11.2007
High School Registrar and School Librarian
Desert Technology High School
10.1998 - 02.2003
Librarian
University Of Oslo, Department For Social Sciences
06.1994 - 05.1998
Library Assistant
University Of Oslo, Department Of Social Sciences
01.1992 - 06.1994
Bachelor of Science - Psychology - Completed 3 Years Credits
Grand Canyon University
Bachelor of Science - Library And Information Science
Oslo College
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