Hannelore Ingram
Jacksonville,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
HR Manager
Mesons Technologies LLC
02.2023 - 05.2023
- Managed employee disputes by employing conflict resolution techniques.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Customer Service Associate
GameStop
11.2021 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
Managing Partner
Dragon Hoard Consignment
08.2012 - 08.2018
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Increased revenue by 26% with successful promotional strategies and reductions in costs.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Answered incoming calls and emails to provide product information, features and benefits.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Picked and packed order items.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Listened attentively to client feedback to create stronger relations and shape business.
- Developed campaigns and specific marketing strategies for clients.
Education
Computer Science and Psychology
Santa Fe College
Gainesville, FloridaKeystone Heights Jr/Sr
Skills
- HR Policies
- Company Organization
- Payroll Coordination
- Product Knowledge
- Staff Training
- Sales Expertise
- Money Handling
- Customer Relationship Management
- Safety Regulations
- Preparation of Demonstrations
- MS Office Proficiency
- Exceptional Communicator
Additional Information
- Commerce Customer service Inventory management Product Safety and Quality Control Returns and Inventory Reconciliation
Timeline
HR Manager
Mesons Technologies LLC
02.2023 - 05.2023
Customer Service Associate
GameStop
11.2021 - 01.2023
Managing Partner
Dragon Hoard Consignment
08.2012 - 08.2018
Computer Science and Psychology
Santa Fe College
Keystone Heights Jr/Sr
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