Hannelore Kiesling
Jackson,WI
Summary
I am a proficient shift manager knowledgeable about cash handling, team management, and customer service. My strengths include time management, organization, and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
West Bend Cinema
02.2021 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Scheduled party events and coordinated movie schedules.
- Maintained a clean environment and monitored inventory.
- Handled payroll and over saw on site cash assets.
- Ensured all daily and closing operations proceeded smoothly and efficiently, including technical operations.
Cashier
Amoco Gas Station
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Busser
Jimmy's Bar And Restaurant
10.2019 - 03.2020
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Supported team members with additional tasks, promoting a positive work environment.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
Education
High School Diploma -
Kettle Moraine Lutheran
Jackson05.2021
Skills
- Cash Handling
- ID Verification
- Staff Training
- Customer Service
Languages
English
Native or Bilingual
Certification
Alcohol Serving and Tobacco Certificates.
Timeline
Cashier
Amoco Gas Station
01.2024 - Current
Shift Manager
West Bend Cinema
02.2021 - Current
Busser
Jimmy's Bar And Restaurant
10.2019 - 03.2020
High School Diploma -
Kettle Moraine Lutheran
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