Hannah Brezovsky

Self-motivated Support Powerhouse brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Results-oriented Support Powerhouse offering 17+ years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Used Microsoft Excel to develop tracking spreadsheets for agent development.
• Used Microsoft Forms for creating and submitting call grading forms.
• Supervised team of 18-25 staff members to successfully hit 92% Customer Satisfaction for 18 consecutive months.
• Achieved top team rankings through effectively helping with agent development, creating techniques to lower handle time but increase customer satisfaction while increasing efficiency.

Job satisfaction for employees is a very critical to how I measure success as a manager. Creating a culture of inclusion is top on that list for ensuring retention remains high. With this goal in mind, I joined an Employee Resource Group (ERG) with a focus on LGBTQ+ community support. 

In this role I met with committee members to outline the calendar year for events, raising awareness, gaining feedback on company culture as well as developing polls through Gallup and utilizing my skill set. 

With 12 months in that role, I received high praise for my participation in various Celebrations, including Pride Month, as well as Multi-cultural resource group to collaborate and reach even more employees. 

As my resume will showcase, I'm a very driven individual, aiming to be the best in all I do, but recognize the importance for maintaining strong ethical values and not swaying on integrity, even when it means the outcome isn't best for me.

Customer Service is a passion of mine and no matter what role I'm in, I will always work diligently to ensure the company I work for is known for their service and commitment to excellence when it comes to their customers. All of this, while understanding financial statements and impacts efficiency and metric based roles can have.

I will be an asset for the next company that I'm lucky enough to work with!