Hannia Vargas Villa

• Start to close on loans
• Meet rigorous lending goals
• Perform routine closings
• Work with excel
• Verified documents from applicants
• Review credit scores
• Review payroll documents
• Review debt to income ratios
• Prepare documents for closings

• NMLS# 1424470
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Resolved concerns with products or services to help with retention and drive sales.
• Assist bilingual applicants.
• Assisted members with correcting accounts and helped them gain knowledge of the products offered and what they currently have.
• Help coworkers when they need help.
• Open and close branches.
• Described product highlights and benefits to help guide purchasing decision.
• Built relationships with customers and community to establish long-term business growth.
• Open and close commerical and consumer loans.
• Open and close home equities

=

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Educated customers on company systems, form completion and access to services.
• Resolved concerns with products or services to help with retention and drive sales.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Engaged in learning and development opportunities to promote continued performance improvement.
• Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Completed inventory counts and ordered merchandise.