Hanniyah Montecillo Mutin
Crew Control Officer
Doha,Qatar
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a career path taken. With over 14 years of successful experience in customer service setting. Strengths in flexibility and multi tasking.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Crewing Control Officer
Qatar Airways
Doha, Qatar
05.2015 - 01.2021
- Main responsibility is making sure Operational requirements within 48 hours are met and is aligned with Company’s Policies, Procedures and QCAA Regulations.
- Managing or supervising crew’s schedules within operational time-frame and/or if Pre Operation requires assistance.
- Providing administrative work as liaised by higher management intended for crew’s roster.
- Checking legality of proposed flights in regard to duty time and crew qualification and crew availability.
- Liaising thru telephone/email with FD and CC regarding concerns about their published rosters.
- Responsible for addressing emails from various divisions and outstations about regulations, policies and procedures for crew when disruptions during flight route/movements or delays.
- Coordinating with various stakeholders, station manager, operations managers regarding smooth running of Operations.
- Running Data to balance daily SBY and utilize it effectively for Operational requirements.
- Adhering to Company’s Policies and QCAA regulations by making sure all crew is legal and trainings are up-to-date and documents is current.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Educated staff on organizational mission and goals to help employees achieve success.
Crewing Coordinator
Qatar Airways
Doha, Qatar
04.2014 - 04.2015
- Supported Crew Control regarding crew roster changes whilst at QROC or about to report from previous duty.
- Monitored documents and licenses validity as liaised by Crewing.
- Provided administrative work for crew and various departments.
- Tracked on all crew who are not signed in on time for their duties.
- Ensured and prepared organized-documentation such as DOH GD or ICAO GD for all crew.
- Managed all crew queries includes directing them to right department.
- Attending daily meetings, training and all other work-related activities as required.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Interacted with crew professionally by phone, email or in-person to provide information and directed to desired departments.
- Resolved employment-related disputes through proactive communication.
- Maintained master schedule and set up appointments.
- Drove workflow efficiency by following daily tasks and constant communication.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Workforce Planning- JetStar Airways
Aviation Concepts Logistics, Inc
Makati City, Philippines, Philippines
06.2011 - 01.2014
- Responsible for assigning flights according to their bids, roster requests and preferences and considering their base contract and policies.
- Trained on how to create pairings and combine them when legality is achieved and coordinate this with Operations Control Center or JOCC in Melbourne for possible route and/or repair any broken pairings when necessary.
- Coordinated with Manager Crew Base (MCB) or Star Development Manager (SDM) regarding work care, maternity leaves, sick leave, resignation, training and Annual line check.
- Coordinated with Training department regarding Ground school, Recency, line training and any clarification/information needed for crew’s training.
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Drove operational improvements which resulted in savings and improved profit margins.
- Recommend successful approaches to management to help resolve complains with rosters and bids.
- Exceeded goals through effective task prioritization and great work ethic.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches.
- Produced daily tasks and data reports to support smooth transition from unpublished to published rosters.
- Performed multifactor data and cost analyses for use in areas such as support of collective information to better KPI's.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Created plans and communicated deadlines to ensure tasks were completed on time.
Crew Logistics Officer
Aviation Concepts Logistics, Inc
Makati City, Philippines, Philippines
07.2010 - 05.2011
- Responsible for FD and CC paxing flights, accommodations and transports to sustain crew rest and no legalities will be acquired.
- Flight disruptions such as delays, cancellation and rerouting flights must always be communicated with JOCC.
- Advise crew members’ delayed flights, cancellation and duty change.
- Allocating updated seat maps for next day under 3-hour time frame.
- Processing customs paxing report to accommodate staffing levels throughout Australian terminals under required time frame to ensure that lists of International Aircraft movement’s along with associated passenger figures for calendar day is successfully accomplish.
- Arrange flights thru using Skyspeed, and Qantas.
- Furthermore, book crew (cabin crew and tech crew) accommodations thru providers all over Australia, Asia, Honolulu, Hawaii, Fiji and etc.
- Collaborated with operations managers to discuss rostering, logistics and service requirements for optimization power.
Flight Attendant Support
United Airlines, TeleTech, Philippines Inc
Pasay
07.2008 - 07.2010
- Answers phone calls from flight attendants, onboard managers and supervisors in timely, courteous and expert manner in reference to their queries about operational and non-operational scheduling, training requirements and etc.
- Responsible in timely documentation of calls and updating flight attendant’s roster/record using Hewitt Packard (HP) Service Manager 7.
- In charge of updating diverse records using different Unimatic commands.
- Accountable in line of flying building for call in and ready reserve flight attendants using Unimatic system.
- Posting of correct pay code on flight attendant’s pay file is also part of process.
- Responds to correspondences received from onboard managers, training supervisors, flight attendant supervisors and World Head Quarters supervisors to ensure proper dissemination of information regarding flight attendants’ status or concerns.
- Processes different trip drops received thru phone calls, emails and page writer.
- Schedules flight attendants from different mandatory training determined or needed.
- Training Attended Effective Presentation Skills Qatar Airways-Doha Sep 05th to Sep 06th 2018.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue through emails and calls.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
Bachelor of Science - Commerce, Management
Pacasum College
Marawi City, Philippines 01.2003 - 01.2007
Skills
Customer Service and Communication Skills
Analytical and critical thinking
Organized multi-tasker
Organization, prioritizing, and multi-tasking
Outstanding multitasking abilities
Flexible schedule and availability
Technical documentation development
Flight planning
Excellent analytical and problem-solving skills
Computer Skills
Management
Computer Proficiency
Operational Requirements
Speed control
Compassion
Verbal And Written Communication
Trainings Attended
Effective Presentation Skills
Qatar Airways-Doha
Sep 05th to Sep 06th 2018
Jetstar Crew Planning Training
Jetstar- Head Office in Melbourne, Australia
June 26- September 23 2011
United Airlines Flight Attendant Support Team - Scheduling - Product Training
Teletech- Pasay City, Phil.
November- December 2008
United Airlines International Reservations - Product Training
Teletech- Pasay City, Phil.
July 28- September 26 2008
Personal Information
Father’s Name : Yahya B. Mutin
Mother’s Name : Gina M. Mutin
Gender : Female
Birth Date : May 23, 1985
Religion : Islam
References
Upon Request.
Timeline
Crewing Control Officer
Qatar Airways
05.2015 - 01.2021
Crewing Coordinator
Qatar Airways
04.2014 - 04.2015
Workforce Planning- JetStar Airways
Aviation Concepts Logistics, Inc
06.2011 - 01.2014
Crew Logistics Officer
Aviation Concepts Logistics, Inc
07.2010 - 05.2011
Flight Attendant Support
United Airlines, TeleTech, Philippines Inc
07.2008 - 07.2010
Bachelor of Science - Commerce, Management
Pacasum College
01.2003 - 01.2007