Hannnash Ortiz Viera
Vineland,NJ
Summary
Highly organized person with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Harry J Lawall & Son
10.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer problems and complaints.
Front Desk Receptionist
Weisman Children's Rehab Hosital
02.2022 - 10.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
Sewing Machine Operator
Vineland Developmental Center
04.2019 - 01.2022
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Handled custom adjustments to create pieces meeting unique customer requirements.
Education
Associate of Science - Medical Office Assistance
Institute of Medical Careers
Pittsburgh, PA05.2021
Associate of Applied Science - Respiratory Therapy
Ponce Paramedical Collage
Mayaguez, Puerto Rico06.2010
High School Diploma -
Jose De Diego
Mayaguez, Puerto Rico 05.2008
Skills
- Customer Service
- Bilingual Spanish & English-speaking
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Office Organization
- File Organization
- Multi-Line Telephone Systems
- Word Processing
- Mail distribution
- Data Entry
- Computer Proficiency
- Payment Processing
- Multi-Line Phone Systems
- Office equipment operations
- Office Administration
Timeline
Front Desk Receptionist
Harry J Lawall & Son
10.2023 - 03.2024
Front Desk Receptionist
Weisman Children's Rehab Hosital
02.2022 - 10.2023
Sewing Machine Operator
Vineland Developmental Center
04.2019 - 01.2022
Associate of Science - Medical Office Assistance
Institute of Medical Careers
Associate of Applied Science - Respiratory Therapy
Ponce Paramedical Collage
High School Diploma -
Jose De Diego
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