Hanny Rios Hurtado

Miami,FL

Summary

Gifted tour professional dedicated to giving guests memorable experiences. Delivers on promised entertainment or education for site-specific tours. Focused on continuously improving tours with new information and better group management. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

years of professional experience

Work History

Tourist Guide

Minturn Asset Management

Santa Clara, Cuba

01.2020 - 06.2023

Greeted tourists upon arrival and provided tour information.
Assisted with the booking of transportation, accommodation, and activities for groups.
Provided in-depth knowledge of local attractions and points of interest.
Organized various sightseeing tours and excursions for tourists.

Waitress Supervisor

Restaurant "La Casona"

Santa Clara, Cuba

10.2017 - 04.2019

Supervised waitstaff to ensure quality customer service and satisfaction.
Created daily shift schedules for waitstaff according to business needs.
Developed weekly specials and promotional items to increase sales revenue.

Education

High School Diploma -

IPVCE

Villa Clara, Cuba

07-2008

Skills

Tourism Management
Emergency Response
Answering client questions
Customer Service-Oriented
Payment Collection

Strong interpersonal skills
Handling payments
Proficient in Spanish and English
Guest Relations
Social Media

Accomplishments

Employee of the month on multiple occasions.

Languages

English

Professional

Spanish