Hanny Velez
Orlando,FL
Overview
12
12
years of professional experience
Work History
Facilities Coordinator
Elite Facilities Solutions
08.2023 - Current
- Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
Operations Manager
Ulta Beauty Inc.
01.2022 - 08.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services, successfully maintained 97% inventory accuracy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Forecasted and adjusted store's payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload) on time and within payroll budget.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Guest Coordinator
Ulta Beauty Inc.
11.2021 - 01.2022
- Oversaw fast-paced front desk operations and guests' needs at busy salon.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention of credit card members.
Beauty Advisor
Ulta Beauty Inc.
07.2021 - 11.2021
- Processed payments, entering sales in register for prompt customer service.
- Adhered to company's policies, processes and standards.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Personal Banker
Wells Fargo Bank
09.2018 - 05.2021
- Upheld bank security policies, procedures and regulations in all conducted business.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Exceeded quarterly goals by cross-selling bank products.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Teller
Wells Fargo Bank
12.2016 - Current
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Assisted estimated between 50-150 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Processed quarterly Vault and ATM audits with zero error rate.
- Maintained balancing record with 99% rate of accuracy.
General Manager
Chipotle Mexican Grill Inc
06.2014 - 09.2016
- Effectiveness at hiring and training new staff and developing team members.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Forecasted business needs and scheduled employees to meet expected demands.
- Established open and professional relationships with team members and vendors which facilitated communication, quickly resolving issues and conflicts.
Apprentice
Chipotle Mexican Grill
03.2012 - 06.2014
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Science - International Business
Berkeley College
Paramus, NJ05.2022
Skills
- Exceptional interpersonal communication
- Adaptability
- Customer focused
- Efficient multi-tasker
- Microsoft Office proficient
- Leadership
- Attention to detail
- Strong work ethic
- Spanish speaking
- Sales expertise
Timeline
Facilities Coordinator
Elite Facilities Solutions
08.2023 - Current
Operations Manager
Ulta Beauty Inc.
01.2022 - 08.2023
Guest Coordinator
Ulta Beauty Inc.
11.2021 - 01.2022
Beauty Advisor
Ulta Beauty Inc.
07.2021 - 11.2021
Personal Banker
Wells Fargo Bank
09.2018 - 05.2021
Teller
Wells Fargo Bank
12.2016 - Current
General Manager
Chipotle Mexican Grill Inc
06.2014 - 09.2016
Apprentice
Chipotle Mexican Grill
03.2012 - 06.2014
Bachelor of Science - International Business
Berkeley College
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