Hannya Novella
El Paso,TX
Summary
Highly organized Front Desk Receptionist Supervisor with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Tax Preparer
Becknet Tax Services
01.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
Front Desk Receptionist
Permian Lodging LLC
05.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Housekeeping Supervisor
Permian Lodging LLC
12.2018 - 05.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- File Organization
- Hospitality services
- Front Office Management
- Sensitive information handling
- Administrative Support
- Initiative-taking
- Issue handling
- Attention to Detail
- Recordkeeping and File Management
- Leadership and team building
- Problem Resolution
- Efficient multi-tasker
- Staff Management
- Staff Training
- Customer Relationship Management
- Fluent Spanish
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer
Becknet Tax Services
01.2024 - Current
Front Desk Receptionist
Permian Lodging LLC
05.2022 - 06.2023
Housekeeping Supervisor
Permian Lodging LLC
12.2018 - 05.2020
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