Brian Hanqing Chen
Alhambra,CA
Summary
Dynamic aviation professional with extensive experience as a First Officer at Atlas Air Worldwide, excelling in critical decision-making and crew resource management. Proven track record of enhancing flight safety and achieving high first-time pass rates as a Flight Instructor. Committed to delivering exceptional customer service and fostering teamwork in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
First Officer
Atlas Air Worldwide
05.2024 - Current
- Safely assist the Captain in operating the aircraft in accordance with all Federal Aviation Regulations(FARs) and company policies and procedures.
- Participated in ongoing professional development opportunities, staying current with industry best practices and regulatory changes.
- Preparing the flight for International, Oceanic or ETOPs operations
First Officer
Spirit Airlines Inc.
04.2023 - 05.2024
- Safely assist the Captain in operating the aircraft in accordance with all Federal Aviation Regulations(FARs) and company policies and procedures.
- Perform other responsibilities as assigned.
Flight Instructor
ATP Flight School, TC Aviation, TransPac Academy
12.2021 - 03.2023
- Mentored junior instructors, providing guidance on effective teaching strategies and best practices in aviation education.
- Achieved high first-time pass rates on practical tests through rigorous preparation and focused in-flight training sessions.
- Supported students in achieving higher test scores by conducting thorough pre-exam reviews and mock tests.
Sales Coordinator
Holiday Inn West Covina
West Covina, CA
04.2017 - 08.2022
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Customer Service Manager
China Eastern Airlines North America
Los Angeles, CA
04.2010 - 01.2017
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Software Engineering
Full Sail University
Winter Park, FLGeneral
Pasadena City College
Pasadena, California, CAGeneral Studies
Alhambra High School
Alhambra, CASkills
- Critical decision-making skills
- Crew resource management
- Emergency procedures
- Excellent time management skills
- Customer service
Certification
- Airline Transport Pilot
- Flight Instructor
- CA Food Handler
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
First Officer
Atlas Air Worldwide
05.2024 - Current
First Officer
Spirit Airlines Inc.
04.2023 - 05.2024
Flight Instructor
ATP Flight School, TC Aviation, TransPac Academy
12.2021 - 03.2023
Sales Coordinator
Holiday Inn West Covina
04.2017 - 08.2022
Customer Service Manager
China Eastern Airlines North America
04.2010 - 01.2017
Software Engineering
Full Sail University
General
Pasadena City College
General Studies
Alhambra High School