Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Brian Hanqing Chen

Alhambra,CA

Summary

Dynamic aviation professional with extensive experience as a First Officer at Atlas Air Worldwide, excelling in critical decision-making and crew resource management. Proven track record of enhancing flight safety and achieving high first-time pass rates as a Flight Instructor. Committed to delivering exceptional customer service and fostering teamwork in high-pressure environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

First Officer

Atlas Air Worldwide
05.2024 - Current
  • Safely assist the Captain in operating the aircraft in accordance with all Federal Aviation Regulations(FARs) and company policies and procedures.
  • Participated in ongoing professional development opportunities, staying current with industry best practices and regulatory changes.
  • Preparing the flight for International, Oceanic or ETOPs operations

First Officer

Spirit Airlines Inc.
04.2023 - 05.2024
  • Safely assist the Captain in operating the aircraft in accordance with all Federal Aviation Regulations(FARs) and company policies and procedures.
  • Perform other responsibilities as assigned.

Flight Instructor

ATP Flight School, TC Aviation, TransPac Academy
12.2021 - 03.2023
  • Mentored junior instructors, providing guidance on effective teaching strategies and best practices in aviation education.
  • Achieved high first-time pass rates on practical tests through rigorous preparation and focused in-flight training sessions.
  • Supported students in achieving higher test scores by conducting thorough pre-exam reviews and mock tests.

Sales Coordinator

Holiday Inn West Covina
West Covina, CA
04.2017 - 08.2022
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

Customer Service Manager

China Eastern Airlines North America
Los Angeles, CA
04.2010 - 01.2017
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Education

Software Engineering

Full Sail University
Winter Park, FL

General

Pasadena City College
Pasadena, California, CA

General Studies

Alhambra High School
Alhambra, CA

Skills

  • Critical decision-making skills
  • Crew resource management
  • Emergency procedures
  • Excellent time management skills
  • Customer service

Certification

  • Airline Transport Pilot
  • Flight Instructor
  • CA Food Handler

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

First Officer

Atlas Air Worldwide
05.2024 - Current

First Officer

Spirit Airlines Inc.
04.2023 - 05.2024

Flight Instructor

ATP Flight School, TC Aviation, TransPac Academy
12.2021 - 03.2023

Sales Coordinator

Holiday Inn West Covina
04.2017 - 08.2022

Customer Service Manager

China Eastern Airlines North America
04.2010 - 01.2017

Software Engineering

Full Sail University

General

Pasadena City College

General Studies

Alhambra High School