Hans Berrios Gabot
Brookhaven,PA
Summary
Hardworking professional with exceptional talents in fulfillment, communication and teamwork. Energetic Manager and Associate with experience working in solitary role or as part of fast-paced team. Honest and punctual employee.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Packing Associate
Walmart Warehouse
06.2022 - Current
- Pack all kinds of items, and make sure they are safe.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Operated shrink-wrap machines, box sealers and labelers to complete jobs quickly.
Store Manager
Dunkin Donuts
06.2021 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Manager
Chick Fill A
10.2020 - 04.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training need and define accurate plans for decreasing process lags
- Delivery, Inventories,Order a list of daily tasks to perform among other things.
General Manager of Food Service
Lintons Food Service Company
09.2019 - 08.2020
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Bachelor of Science in Nutrition -
Universidad Del Turabo
Caguas PR05.2015
Associate Degree in Culinary Arts -
Universidad Del Este
Puerto Rico 01.2009
Skills
- Food Safety Guidelines
- Production Goals
- Production Quality Monitoring
- Processing Equipment Operation
- Employee Motivation
- Productivity Improvements
- Quality Assurance Inspections
- Customer Needs Assessments
- Customer Relationship Management
- Team Leadership
- Food and Beverage Management
- Goals and Performance
- Staff Management
- Inventory Management
- Customer Service
- Multitasking and Organization
- Safety and Security Enforcement
- Disciplinary Action
Certification
- Certified Serve Safe
- Performance Management
- Leadership and coaching management
- Result based Management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Packing Associate
Walmart Warehouse
06.2022 - Current
Store Manager
Dunkin Donuts
06.2021 - 05.2022
Customer Service Manager
Chick Fill A
10.2020 - 04.2021
General Manager of Food Service
Lintons Food Service Company
09.2019 - 08.2020
Bachelor of Science in Nutrition -
Universidad Del Turabo
Associate Degree in Culinary Arts -
Universidad Del Este
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