Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hans Ingram

226 Cityview Avenue,DE

Summary

Dynamic and results-driven manager in a retail environment. Proven expertise in operations management and team leadership, enhancing customer satisfaction and driving efficiency. Skilled in budget control and staff training, fostering a culture of growth and excellence within diverse teams.

Overview

21
21
years of professional experience

Work History

Manager, Business Administration. MBA

Macys Department Store
06.2015 - Current

Manager, Business Administration leads the essential activities and colleagues that drive the business process, enabling Macy's Store to run successfully.

My roll focuses on multiple functions such as interviewing, hiring,staffing and scheduling to ensure the store runs efficiently.

Additionally, my position is responsible for store operations and administrative functions including budget and cash office functions.

Im responsible for the over all store shopping environment and cleanliness, including monthly house keeping audits.

Assistant Manager

CVS Pharmacy
05.2011 - 06.2015

As the CVS Assistant Manager, I performed administrative and labor management duties including budget, payroll, ordering products and store supplies and analyzed sales numbers.

I was also responsible for interviewing potential associates, training new hire, creating schedules and monitoring team performance and coaching team members. I ensured that all employees follow all safety and loss prevention guidelines as outlined by the corporate office.

I constructed development plans for each employee during follow up training in order to promote employee and company growth.





























Assistant Store Manager

Walgreens Pharmacy
04.2004 - 05.2011

As a Walgreens manager, I Led daily operations to enhance customer satisfaction and store efficiency. Developed training programs for staff to improve product knowledge and service excellence.

Managed inventory levels, ensuring optimal stock availability and reducing waste.

Analyzed sales data to identify trends and drive strategic merchandising decisions.

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

High School Diploma -

Miami Norland Senior High School
North Miami, FL
07-1986

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Operations management
  • Shift scheduling
  • Budget control
  • Employee onboarding

Languages

Spanish
Native or Bilingual

Timeline

Manager, Business Administration. MBA

Macys Department Store
06.2015 - Current

Assistant Manager

CVS Pharmacy
05.2011 - 06.2015

Assistant Store Manager

Walgreens Pharmacy
04.2004 - 05.2011

High School Diploma -

Miami Norland Senior High School