Summary
Overview
Work History
Education
Skills
Timeline
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Hans K Stuiber

Waupun,USA

Summary

Highly Seasoned operations and franchise leader and professional with 15+ years of experience. Solid skills, knowledge, and experience in team leadership, operations, training, new franchise development, customer service, and financial management in various settings. Currently seeking a new career opportunity as a franchise business consultant and hoping to relocate.

Overview

27
27
years of professional experience

Work History

General Manager

Pizza Ranch
06.2024 - 05.2025
  • I took the leadership of a failing and neglected restaurant, which had been without a general manager for 3 years, and helped put it back on the path to profitability.
  • When I started, the restaurant had a district low GLI of -41%. When I left, I had boosted the GLI to a district leading 95.5%. That is over a 135 percentage point increase. This was accomplished by intensely focusing on Customer Service and basic operations. We did not have a large volume, so we ensured that our customer had the best experience we could offer.
  • I recruited, hired, and trained over half the staff. The better-trained and more efficient staff reduced labor costs by 2%.
  • We created a fun and collaborative working environment where employees were happy to come to work, We would often socialize outside of work.
  • I extensively marketing the city of Waupun. I stopped by every business in Waupun every 2 months. Waupun only has 11,000 people. I worked closely with charities, churches, schools, and Government entities to sell catering and increase deliveries and buffet sales.

Corporate Trainer / General Manager

Culver Franchise Systems
04.2021 - 06.2024
  • Train and develop new Franchisees and Franchise Business Consultants at the flagship corporate training restaurant. Leveraging domain knowledge, experience, and strong communication and training skills to ensure more than 35 new team members operate a Culver’s restaurant according to the established policies, manuals, and standards monthly.
  • Opened new restaurants in Ankeny, Iowa, and Manhattan, Kansas. Helped recruit and train 12 new managers and over 70 new crew members for these new restaurants.
  • Helped train and develop new franchises and Franchise Business Consultants to operate a Culver’s restaurant according to the established policies, manuals, and standards.
  • Took a leadership role in transforming the front-of-house operations and guest satisfaction. I instituted a new customer interaction program that increased customer satisfaction metrics by 18% in 3 months. This helped lead to our most profitable quarter in company history.

Business Manager

A & J Mobility / Don Miller Subaru
06.2014 - 04.2021
  • Extensively consulted with customers to find the best handicapped-accessible vehicles.
  • I had an 86% closing ratio, 24% higher than average. I generated an additional $5,200 per month in profit for the dealership.
  • Implemented a collaborative training program with the sales force. I trained the salesforce on how to better prepare the customer to meet with the business manager and collect some individual information I needed beforehand, to ease the customer into the warranty sales process.
  • Assured vehicles were properly titled, insured, financed, and warranted.
  • Conducted marketing campaigns to find new clients and handicapped funding sources.

Owner

Franklin Tax and Accounting
10.2007 - 06.2014
  • Proficient in MS Office suite and industry-standard tax preparation software.
  • Grew the Franklin Tax and Accounting from 1 to 4 offices.
  • Implemented aggressive marketing and customer retention programs that increased revenue by more than 100% for 3 years in a row.
  • Adept at detailed tax research and planning.
  • Handled all customer complaints and State and Federal compliance.

Owner

Awnings First Care and Maintenance
04.1998 - 05.2024
  • Developed methods and procedures for cleaning and repairing awnings.
  • Sold large regional accounts: Blockbuster, KFC, Taco Bell, Culvers, and Country Kitchen.
  • The only way to sell an awning cleaning job is to walk in the front door with a business card and a smile.
  • Learned Solid problem-solving skills needed to run a profitable business for 25 years.

Owner

Curves
07.2002 - 10.2007
  • Managed marketing, accounting, maintenance, and compliance.
  • Owned 2 franchise locations.
  • Responsible for adherence to the Franchise Disclosure Document.

Volunteer

AFS Intercultural Programs
07.2009 - 07.2020
  • Helped run the nation's largest AFS chapter with over 90 foreign exchange students per year. Most AFS chapters host between 2-5 students per year.
  • Utilized our economy of scale to help run support for smaller chapters.
  • Ran a “halfway house” for foreign exchange students in trouble. If a student has problems with the law, sex, hitchhiking, host parents, cultural problems, or if the child even says the word suicide, they will spend two weeks at my house for evaluation. Then we would decide to either return them to the original home, find them a new home, stay with us for the rest of the term, or have them deported.

Education

Bachelor of Arts - Finance

University of Wisconsin
Whitewater, WI

Skills

  • Customer engagement
  • Customer loyalty strategies
  • Statistical analysis
  • Professional consulting experience
  • Process improvement initiatives
  • Compliance oversight
  • Initiative-driven
  • Business operations management
  • Goal-oriented planning
  • Supplier relationship management
  • Revenue growth strategies

Timeline

General Manager

Pizza Ranch
06.2024 - 05.2025

Corporate Trainer / General Manager

Culver Franchise Systems
04.2021 - 06.2024

Business Manager

A & J Mobility / Don Miller Subaru
06.2014 - 04.2021

Volunteer

AFS Intercultural Programs
07.2009 - 07.2020

Owner

Franklin Tax and Accounting
10.2007 - 06.2014

Owner

Curves
07.2002 - 10.2007

Owner

Awnings First Care and Maintenance
04.1998 - 05.2024

Bachelor of Arts - Finance

University of Wisconsin

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Hans K Stuiber