Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Accomplishments
Affiliations
Certification
Languages
Interests
Timeline
Generic

HANS PERCY

Warwick,RI

Summary

Reliable warehouse professional offering 10+ years of experience supervising shipping, receiving and inventory operations. Dedicate to accurate recordkeeping, work site safety and timely issue resolution. Driven leader who maintains a productive workplace and consistently motivates employees to meet a high performance standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor

Lakeview Farms
02.2022 - Current
  • Supervise warehouse operations by managing employees during shifts.
  • Supervise shipping and receiving, distribution and workplace safety.
  • Use warehouse management software to reconcile daily inventory.
  • Manage a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversee daily operations and shipping and handling processes.
  • Maintain high levels of accuracy in daily operations.
  • Conduct regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operate warehouse material handling equipment correctly to move loads.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
  • Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Handle day-to-day shipping overseeing more than 60 customer orders per day.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new team members on proper and safe use of tools and equipment.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Shipping Coordinator

Tribe Mediterranean Foods
07.2020 - 07.2022
  • Leading and supervising of shipping employees inside the plant and overseeing the warehouse operations across the factory as well
  • Directing and training warehouse workers
  • Ensuring that the shipping team performs job responsibilities correctly and safely, with a focus on scanning and picking accuracy
  • Ensuring that all shipping documents are created and maintained accurately
  • This includes BOL/Packing Slips, Certifications of Analysis, Bioterrorism sheets etc
  • Ensuring that finished goods are retrieved from production, labeled, stored, and loaded for outbound shipments
  • Performing inventory cycle counts of Finished Goods and Packaging Materials in the warehouse and coolers twice a month
  • Maintaining an inventory accuracy above 98% for both Finished Goods and Packaging Materials
  • Implementing new strategies in order to facilitate all shipping operations while increasing efficiency
  • Performing shipping functions as needed, including operating forklifts, electric jacks etc
  • Keeping a high standards of housekeeping and cleanliness in the shipping dock and coolers
  • Supervised shipping team of [Number] employees.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
  • Inspected loading operations for improvements in efficiency and safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversee daily operations and shipping and handling processes.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Established strong working relationships across departments, fostering a cohesive and collaborative work environment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
  • Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
  • Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Developed comprehensive training materials for new hires, ensuring thorough understanding of company policies and procedures related to shipping coordination.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.
  • Collaborated with sales team members to ensure seamless integration between order processing and shipment coordination activities.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Reviewed paperwork to determine priorities and set schedules.
  • Supported continuous improvement initiatives within the organization by participating in process improvement projects related to logistics.
  • Streamlined warehouse operations by implementing efficient inventory management practices.
  • Conducted regular inventory audits to maintain accuracy and prevent stock discrepancies.
  • Optimized warehouse layout for more efficient storage and retrieval of goods.
  • Improved customer satisfaction by quickly resolving issues related to shipments.
  • Collaborated with suppliers to ensure timely delivery of raw materials.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Shipping and Receiving Lead

Tribe Mediterranean Foods, Inc.
06.2018 - 07.2020
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Ensured timely delivery of products by closely monitoring shipments and addressing any potential delays.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Pulled, verified, and packaged items for shipment.
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and promoting a safe work environment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted regular finished goods, raw materials and packagings of inventory to maintain accuracy and prevent stockouts or overstock situations.
  • Maintained accurate records of incoming and outgoing shipments, ensuring proper documentation for all transactions.
  • Led the shipping and receiving team in consistently meeting performance targets, contributing to overall company growth and success.
  • Trained new team members on company policies and procedures, fostering a positive work culture within the department.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Improved warehouse organization for faster order fulfillment, resulting in increased customer satisfaction.
  • Developed strong relationships with suppliers and vendors, ensuring reliable sourcing of quality materials.
  • Addressed customer inquiries regarding shipment status promptly and professionally, enhancing overall customer service experience.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Handled day-to-day shipping and receiving overseeing more than 25- 30 packages per day.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.


Delivery Coordinator

Lowe's Home Improvement
10.2016 - 10.2018
  • Coordinating deliveries in a timely manner, so that drivers as well as customers stay happy
  • Help pulling and staging deliveries in designated areas in order to facilitate with loading delivery trucks
  • Maintaining good relationship with Customers to solve any delivery issues in regards to their orders
  • Interacting directly with customers to listen to concern while recommending products and services according to their needs or projects
  • Assisting customers with Scheduling or rescheduling their delivery appointment in a day that suit them
  • Ensure that all loading tickets are printed with the driver's signature on each Bill of Lading

Lead Receiver Supervisor

Lowe's Home Improvement
03.2013 - 10.2016
  • Established and maintained strict organization and standards in the backroom
  • Organized and kept accurate files for all paperwork related to the backroom
  • Ensured all inbound merchandise is checked in per store procedures
  • Separated special orders from regular delivery and process them according to store policy
  • Answered customer service phone calls and Emails
  • Oversaw and delegated a team of 6 store associates
  • Maintained housekeeping and cleanliness of the backend area
  • Unloaded and loaded trucks of merchandises in safe manner
  • Performed other duties as required
  • Organized racks and shelves to maintain visual appeal
  • Engaged customers in order to promote merchandises

Education

Associate degree - Business

Community College of Rhode Island
Warwick, RI
10.2024

Certification - Hospitality Management

Florida Atlantic University (FAU)
05.2020

Skills

  • Critical Thinking
  • Handling Pressure
  • Leadership
  • Problem Solving
  • CPR Certified
  • Power Equipment Trainer
  • Microsoft Office
  • Genesis System
  • Microsoft Dynamics AX
  • Navision 2017
  • 60 WPM Typing Speed
  • Adaptability
  • Warehouse Operations & Organization
  • Loading and unloading
  • Warehouse Safety
  • Shipping and receiving operations
  • Material Handling
  • Quality Checks
  • Warehouse Logistics
  • Operations Management
  • Order pulling
  • Staff Training & Team coaching
  • Order Management
  • OSHA Compliance & Regulations
  • Performance Improvement
  • Material handling practices
  • Order picking supervision
  • Shipping and receiving management
  • Certified forklift operator
  • Problem-Solving
  • Inventory Management
  • Staff Supervision
  • Continuous Improvement
  • Logistics Management
  • Customer care
  • Hiring and Training
  • Proficient in Microsoft office word and excel
  • Waste controls

Hobbies and Interests

  • Reading
  • Soccer
  • Travel

Accomplishments

  • Supervise team of 14 staff members.
  • Achieve 3,400 days with no recordable by implementing PIT daily inspecting form
  • Manage inventory over $5 million, increasing inventory accuracy from 89% to 99% over one year.
  • Implement 5S principles and to optimize warehouse layout and minize waste
  • Implement Cross training program for the warehouse staff to enhance team performance while increasing overall efficiency.
  • Reducing OT from 20% to 5% over the year.

Affiliations

  • Member of ASCm

Certification

  • Supervisor Boot Camp- Lakeview Farms partnering with University OF WISCONSIN - MADISON - October 2023, Delphos, OH
  • HACCP Certification
  • CPR/AED Certification
  • Rhode Island Driver's License
  • Forklift Certification
  • OSHA Certified
  • Professional Supervisor (PS) – National Management Association.
  • Hospitality & Tourism Management - Florida Atlantic University - June 2020

Languages

English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Interests

  • Gardening
  • Road Trips
  • Reading
  • Swimming
  • Playing Sports
  • Personal Development and Self-Improvement

Timeline

Warehouse Supervisor

Lakeview Farms
02.2022 - Current

Shipping Coordinator

Tribe Mediterranean Foods
07.2020 - 07.2022

Shipping and Receiving Lead

Tribe Mediterranean Foods, Inc.
06.2018 - 07.2020

Delivery Coordinator

Lowe's Home Improvement
10.2016 - 10.2018

Lead Receiver Supervisor

Lowe's Home Improvement
03.2013 - 10.2016

Certification - Hospitality Management

Florida Atlantic University (FAU)

Associate degree - Business

Community College of Rhode Island

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HANS PERCY