Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hans Romualdo

Pittsburg,CA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.

Overview

17
17
years of professional experience

Work History

Substitute Teacher

Swing Education
08.2023 - Current
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Mentored new substitute teachers, sharing best practices for effective classroom management and instructional techniques.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Supported extracurricular activities such as tutoring sessions or after-school clubs by providing supervision or leading specific programs related to subject expertise.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.
  • Researched and selected age-appropriate materials and resources for classroom instruction.

Customer Experience Manager

Cost Plus World Market, Inc
02.2021 - 08.2023
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed new employees and on-going performance assessment of current employees.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Guest Services Supervisor

Target
07.2016 - 02.2021
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Processed guest payments and provided accurate change.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Trained junior team members in customer service strategies and property policies.
  • Set and managed policies for concierge services and guest relations.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Hired, trained and managed team of 8 Guest Services Representatives successfully.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Human Resources Assistant

Target
05.2014 - 07.2016
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Coordinated employee training programs to improve productivity and performance.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Set up orientations and initial training for new employees.
  • Participated in recruitment and selection process for new hires.
  • Updated and maintained employee attendance records.
  • Helped employees register for benefits programs using online portals.
  • Participated in job fairs to recruit new talent.
  • Converted employee status from temporary to permanent.

Team Member

Target
02.2007 - 05.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Arts - U.S. History

University of California, Berkeley
Berkeley, CA
06.2010

No Degree - General Studies

Los Medanos College
Pittsburg, CA
06.2008

High School Diploma -

Concord High School
Concord, CA
06.2004

Skills

  • Sales Program Coordination
  • Lead Identification and Generation
  • Team Recruiting and Onboarding
  • Promotional Events
  • Member Support
  • Staff Meetings
  • Customer Issue De-Escalation
  • Motivational Leadership
  • Client Interactions
  • Lesson Plan Implementation
  • Behavior Modeling
  • Adaptable

Accomplishments

    Target Volunteer of The Year Award 2018

Timeline

Substitute Teacher

Swing Education
08.2023 - Current

Customer Experience Manager

Cost Plus World Market, Inc
02.2021 - 08.2023

Guest Services Supervisor

Target
07.2016 - 02.2021

Human Resources Assistant

Target
05.2014 - 07.2016

Team Member

Target
02.2007 - 05.2014

Bachelor of Arts - U.S. History

University of California, Berkeley

No Degree - General Studies

Los Medanos College

High School Diploma -

Concord High School

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Hans Romualdo