Hansel Lapaix
Miami,FL
Summary
Highly qualified and result driven professional with great interpersonal, communication, and problem solving skills. I am a trustworthy employee who is willing to mentor other employees and achieve all company goals and objectives. Fluently bilingual in English and Spanish. I have an energetic, positive attitude with an impressive performance record, as well as a well-rounded background. Currently seeking a position where I can utilize my skills, abilities and areas of expertise in customer service.
Overview
17
17
years of professional experience
Work History
Professional Barber
Elite Barbershop Doral
Miami, FL
03.2013 - Current
- Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
- Exhibited a high level of technical proficiency in performing various barber services, including haircuts, shaves, trims, and styling for both men and women.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
- Developed lasting relationships with clients by consistently delivering outstanding results that exceeded expectations while also offering personalized care and attention during each visit.
- Mentored junior barbers in advanced cutting techniques and styling methods, improving overall team performance.
- Increased customer retention through exceptional communication skills and building rapport with clients.
- Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
Data entry clerk
Health Sun Health Plan
Miami, FL
07.2012 - 02.2013
- Specialized in billing and filing claims in a timely matter on a daily basis to assure that medical claims were paid out to the proper insurances
- Responded to customer inquiries and resolved all problems while ensuring the delivery of excellent customer service through fast and accurate claims processing
- Applied great attention to detail.
International Receptionist for Global Patient Services
Cleveland Clinic
Cleveland, OH
07.2007 - 03.2012
- Provided assistance and guided first time patients coming from international countries with their appointments and scheduling
- Serviced as an Interpreter when needed per Doctors request
- Acquired basic understanding of foreign languages in order to communicate effectively with patients until assigned interpreters were present
- Worked with a high volume of patients and aided with the family members of the patients
- Ensured the cleanliness, sanitation, and maintenance of our facility at all times
- Reacted calmly and effectively in emergency situations, and served as a liaison for patients and staff members
- Performed clerical and mailroom duties
- Maintained an efficient and organized environment.
Education
Barber License - Barbering
Beauty Schools of America
Miami, FL12.2014
Miami Dade College
01.2005
Cleveland state University
01.2003
John Marshall High School
01.2001
Skills
- Beard Trimming
- Precision haircutting
- Fade mastery
- Beard Shaping
Languages
Spanish
Native or Bilingual
Timeline
Professional Barber
Elite Barbershop Doral
03.2013 - Current
Data entry clerk
Health Sun Health Plan
07.2012 - 02.2013
International Receptionist for Global Patient Services
Cleveland Clinic
07.2007 - 03.2012
Barber License - Barbering
Beauty Schools of America
Miami Dade College
Cleveland state University
John Marshall High School