Hansel S. Diaz Ramirez
128 Chilton St,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
05.2019 - 09.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Stocker Associate
Walmart
03.2019 - 09.2022
- Consistently lifted materials weighing as much as 50 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Security Guard
Mount Olympus Resorts
05.2018 - 09.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Laundry Operator
Mount Olympus Resorts
03.2018 - 09.2022
- Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.
- Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
- Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
- Improved laundry efficiency by implementing a systematic approach to sorting, washing, and folding garments.
Education
Bachelor - Accounting
Universidad O&M
Dominican Republic06-2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Walmart
05.2019 - 09.2022
Stocker Associate
Walmart
03.2019 - 09.2022
Security Guard
Mount Olympus Resorts
05.2018 - 09.2022
Laundry Operator
Mount Olympus Resorts
03.2018 - 09.2022
Bachelor - Accounting
Universidad O&M
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